QRS (Quality Recording Solutions) Offer Very Best Recommends About Call Loggers In Pensacola, Florida
Our mission right here at Quality Recording Solutions is to help to make the communities a more secure place, support the public safety professionals and to attain all of this through individualized and friendly services. We could make it feasible by providing you inexpensive, efficient, improvements and trustworthy voice and data recordings to public safety and also support organizations in the Southeast.
We have lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you can expect that we have the proper equipment to give the needs of any organizations in Savannah, GA.
History And Culture Of The organization
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The business is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees since they realize that looking after a happy and satisfied team of professionals will offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the business is actually on the culture and personal relationships with our consumers. We will offer the best customized and technical customer service while doing what we can do. We always keep our growth focused and intentional and we can concentrate on the quality of the services. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for a minimum of 7 years.
If you would like to understand more about this, you may check our website. Our services and products are all there so you could check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We are giving our services to various businesses located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are very eager to offer our wonderful quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and produces surveys to installation and training.
He is very committed to meet the requirements of the consumers with the best ability that he can muster and he handles our team to ensure that everything could be implemented smoothly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the products that we offer can meet the requirements of the customers.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is updated and running properly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work as he knows that a playback of a call will help somebody else.
The merchandise:
Eventide
If you'd like to find an easy to use recording solution that is secure and reliable, you don't need to go elsewhere since Eventide recording samples is here to help you. These recorders are incredibly simple to use over the help of MediaWorks software and you can even access them online or through a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software constantly and they could do this frequently to make sure that they can meet the demands of the customers. If you'd like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You can speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You can access this through your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software allows you to organize groups of linked calls into saved incidents. Every incident can then be managed on a dedicated tab along with its very own graphical timeline view. This will permit you to deal with multiple incidents in one screen.
If the additional calls are already located, they're going to be copied quickly through an existing incident and enable you to build-up a complete set of related media or calls. To ensure that it'll be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our clients. We always pay attention to your satisfaction and we will do the best that we can to ensure that you'll be pleased with the units.
We certainly have the best and the most skilled engineers that could offer great service and product installation in Dothan, AL.
We have service departments that are already prepared to take care of the system together with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you can have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we will be able to create custom maintenance plans to fit the demands of every customer.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you can anticipate software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There could be some software improvements included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be paying for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring may also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions could be able to offer complimentary web training during the warranty period to make sure that your team will have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the merchandise so we're going to ensure that you're confident in using the tools. We are going to also make certain that we can offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it is under service contract.
During the sessions, you and your team may be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the voice logger as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.