Quality Recording Solutions Offer You Reliable Suggestions About 911 Recorders In Macon, GA
Our main mission right here at Quality Recording Solutions is to provide a more secure community for everybody and to provide support to public safety professionals. We want to do all these with the use of personalized and friendly services and all of it'll be feasible with our up-to-date, affordable and trustworthy voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you can expect that we already have the tools to take care of businesses in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They fully know that taking care of a happy and satisfied team of professionals may help bring higher quality service and customer relations so they've got been concentrating on this aspect.
We have more than 40 years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will surely know us.
The value of the business begins on the culture and personal relationships with clients. We will be able to offer unparalleled technical and customized customer service while we do what we do. We always keep our growth targeted and deliberate and we are going to be centering on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS can even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You could have a look at our website to learn more about us, our product and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving different businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is very dedicated to what he is doing and he offer the demands of the consumers and also the one who manages our team to be sure that everything can be implemented properly.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time as he can easily know and offer the demands of the consumers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is trusted and he is always inspired in his work as he recognizes that he may help other individuals.
The merchandise:
Eventide
Do you would like to look for an easy to use recording solution that's both trustworthy and secure? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really simple to use over the aid of MediaWorks software that you may access over the internet or a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is improving consistently regularly to make sure that they could meet the demands of the clients. If you'd like to find out more about MediaWorks, you may read this on the MediaWorks tab to learn about its features. You could also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This may allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will allow you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be an excellent help to organize groups of associated calls on the saved incidents because every incident will be managed through a dedicated tab along with its graphical timeline view. This might be a good method to deal with multiple incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also enable you to create a complete set of relevant calls or media. If you'd like this make this easier, incidents might be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our clients. We always pay attention to your satisfaction and we're going to do the best that we can to ensure that you'll be pleased with the units.
We have skilled engineers that are very professional and they provide terrific service and product installation in Lake City, FL.
We've got service departments that are already ready to take care of the system together with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you could have a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Montgomery, AL to help suit the needs of the agency. Our offerings commonly fall into 3 different groups, but we will be able to create a custom maintenance plan that will fit your needs.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor can be included. You could anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There would be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software updates and 24/7 monitoring will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make sure that the team can have the knowledge to make use of the software. We surely want you to enjoy using our products so we are going to make sure that you'd be confident in using these tools. We will offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
On these sessions, you and your team could be guided throughout the process and learn the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We may even offer you reconditioned systems that were refurbished to the main performance specifications. You may call us to understand more about this.