QRS (Quality Recording Solutions) Provide Excellent Help Covering Telephone Recorders In Jackson, MS
Our mission here in Quality Recording Solutions is to make the communities a much safer place, provide support to the public safety specialists and to attain these through the best services feasible. We could make it possible by providing updated, reliable, inexpensive and effective voice and data recordings to all the public safety and support companies found at the Southeast.
We've got a lot of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could anticipate that we've got the proper equipment to provide the needs of any organizations in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the tough work and work balance for the employees. They understand that nurturing a fulfilled team of professionals can offer better quality service and customer relations.
We've got more than forty years of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with consumers. We can unquestionably provide unparalleled technical and personalized customer service while we are doing what we do. We always kept everything concentrated and intentional and we concentrate on quality. We've got been providing an excellent product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You have to check our website to understand more about us, the merchandise that we provide and the services that we provide. We also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're currently supplying services to various businesses located in Georgia and Alabama and we're continually expanding towards Florida, Tennessee and Mississippi. We are unquestionably eager to provide wonderful quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of assistance is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and makes surveys to installation and training.
He is dedicated to meet the demands of the consumers to the best of his ability and he always deals with our team to make sure that everything will be correctly implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the needs of our customers.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology updated and make certain that they're running efficiently. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he sees that the playback of a call can help somebody.
The merchandise:
Eventide
If you would like to locate an simple to use recording solution that's secure and trustworthy, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are extremely simple to use through the help of MediaWorks software and you may even access them online or through a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software consistently and they do this regularly to be sure that they can meet the demands of buyers. If you'd like to learn more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You may speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You will be able to get into it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of connected calls into saved incidents. Every incident would really be available for management on a dedicated tab together with a graphical timeline view. This may permit you to deal with different incidents in one screen.
When the additional calls are located already, they'll unquestionably be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents could be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as customers. We always pay attention to your satisfaction and we will do the best that we can to make sure that you will be pleased with the units.
We undoubtedly have the best and the most skilled engineers which will offer great service and product installation in Dothan, AL.
We currently have service departments which are prepared to manage the system along with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to make certain that you may get an expert system.
Service
Quality Recording Solutions can provide multiples of service agreements in Hattiesburg, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor can be included. You could even expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software updates included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer will be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring can be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to give complimentary web training throughout the warranty period to make certain that your team will have the knowledge to use the software. We want you to have fun and enjoy the experience with the products so we are going to make sure that you're confident in using the tools. We are going to also ensure that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
Throughout the sessions, you and the team can be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice logger as technology ages. We also provide reconditioned systems that are refurbished to the original performance specifications. To find out more about this, call us today.