Quality Recording Solutions Give Very Best Recommends Covering Eventide Recorders In Murfreesboro, TN
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety specialists and to achieve these over the best services probable. We can make it possible by offering you affordable, efficient, updates and dependable voice and data recording samples to public safety and also support companies in the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can anticipate that we've got everything that you should provide the needs of companies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They fully understand that nurturing a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been concentrating on this aspect.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually begins on the culture and personal relationships with the clients. We can surely provide the best technical and individualized customer service while we are doing what we do. We always keep our growth concentrated and deliberate and we are going to be concentrating on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our latest solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support for the products for 7 years.
You can have a look at our website to understand more about us, our product and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our giveaways and contributions to festivities.
Service Area
We serve several organizations in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our clients and he is also the one that deals with our team to guarantee that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to provide the best for the clients.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is updated and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in as he already knows that a playback might help someone else.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and dependable? You don't have to go elsewhere since the Eventide recording solutions is what you need.
These recorders are simple to use with the aid of MediaWorks software and you could also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continually on a regular basis to make certain that they can meet the demands of the customers. If you would like to know more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. If you want to have a live demo of the product, you can call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to the NexLog Recorder. You can access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of connected calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This will enable you to control multiple incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To guarantee that it would be easier in the foreseeable future, incidents can be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are devoted to the merchandise that we are delivering and also the personal experience as clients. It's essential to meet our clientele and we're going to do our best to do everything to be sure that you'd be pleased and your units could be installed. We also have skilled field engineers which are proud of their speedy service and product installation in Lake City, FL.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with a specialist system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Biloxi, MS to help suit the demands of the agency. Our offerings generally fall into 3 different classes, but we will be able to create a custom maintenance plan that may fit your needs.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor could be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the company hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There could be some software updates and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements and 24/7 monitoring may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to offer web training during the warranty period to make sure that you and your team would know how you can use your software.
We're going to always want you to enjoy the experience with the products that we are giving so we will do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we're going to offer on-site training at enough time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team can be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the telephone recorder as technology ages.
We may even provide reconditioned systems which are actually refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.