QRS (Quality Recording Solutions) Give Professional Tips About Telephone Recorders In Knoxville, Tennessee
Our main mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety experts. We want to attain all these through individualized and friendly services. All of these will be probable with our updated, trustworthy and affordable voice and data recording samples for public safety and support organizations in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to deal with and provide the demands of agencies in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They understand that taking care of a satisfied team of specialists can offer better quality service and customer relations.
We've got more than forty years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the corporation actually begins on the culture and personal relationships with customers. We can absolutely offer unparalleled technical and individualized customer service while we're doing what we do. We always keep our growth focused and deliberate and we will be focusing on quality. We've got been giving an incredible product line in the Eventide Recording Equipment. Our existing solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS can even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You may always check our website to know more about us, our services and products. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We're presently supplying services to several agencies located in Georgia and Alabama and we're consistently expanding towards Florida, Tennessee and Mississippi. We are unquestionably eager to give great quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite advice is: take care of your buyers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the consumers to the best of his ability and he always manages our team to make certain that everything can be appropriately implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the products that we provide can meet the requirements of the consumers.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the company.
He is a fantastic multi-tasker and he could also keep our technology up-to-date and be sure that everything will run appropriately. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he sees that the playback of a call can help somebody.
Our Products:
Eventide
Do you want to hunt for a secure, trustworthy and simple to use recording solution? You don't have to look elsewhere as the Eventide recording solution is what you are searching for!
These recorders are incredibly simple to use over the MediaWorks software and it could be accessed through the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide also enhances its software regularly to help meet the demands of the clients and at QRS keep the system up to date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to know about the capabilities of this software. You could contact us if you want to set up a live demo of the product and we are going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also get data like geo-location and call routing logs. This can enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will connect you to your NexLog Recorder is MediaWorks. You will be able to access this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this could include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software may help you organize groups of linked calls. All incidents can be managed with a focused tab along with a graphical timeline view. This may help you manage multiple incidents in one screen. When the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of relevant calls or media.
If you'd like to make sure that it's going to be easier, incidents can be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of clients. We always pay attention to your satisfaction and we are going to do the best that we can to be sure that you'll be pleased with the units.
We have skilled engineers that are very professional and they provide terrific service and product installation in Athens, GA.
We've got service departments which are already prepared to handle the system together with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make sure that you could get a specialist system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our offers typically fall into 3 classes, but we could make custom maintenance plans based on your needs.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There could be software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software improvements and 24/7 monitoring can also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can permit you to provide complimentary web training during the warranty period to be sure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the merchandise so we will ensure that you are confident in using the tools. We will make sure that we will offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During the sessions, you and your team might be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease because you already know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the radio recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. To learn more information about the service, you may contact us right now.