QRS (Quality Recording Solutions) Offer Us Very Best Guidelines On Voice Loggers In Chattanooga, Tennessee
Our mission right here at Quality Recording Solutions is to help to make the communities a safer place, aid the public safety experts and to accomplish all this through individualized and friendly services. We will make this probable by supplying updated, affordable, effective and trusted voice and data recordings to public safety and support companies in the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you could anticipate that we've got everything that you have to provide the demands of companies in Tallahassee, FL.
The History And Culture Of The corporation
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The corporation has preserved all its core values and provided work balance for all its employees.
For all these years, the company has flourished due to these values. We know that nurturing a happy and fulfilled team of professionals may result in higher quality service and customer relations. We have more than 40 years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company would actually begin on the culture and personal relationships with the clientele. We can provide unparalleled technical and customized customer service while we provide what we do. We're going to always keep our growth focused and intentional and we are going to also concentrate on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to give support and parts for longer than 7 years.
You'll be able to check our website to know more about us and our services and products. We also enjoy giving back to the people that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We're serving various businesses in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an excellent and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite advice is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is dedicated to meet the demands of the clients to the best of his ability and he always handles our team to ensure that everything will be appropriately implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make sure that product offerings at QRS will always meet the requirements of our customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known as a multi-tasker and he guarantees that our technology could be up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can surely help someone else.
Our Products:
Eventide
Do you want to find a recording solution that's simple to use, secure and trustworthy? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are very easy to use over the MediaWorks software and it could be accessed over the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the buyers and we're QRS will keep your system up-to-date.
To know more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You can call us today if you want to set up a live demo of the product and we are going to show you what it may do.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that can definitely enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service could also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could allow you to connect your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even permit you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an incredible help to organize groups of related calls on the saved incidents because every incident could be managed through a devoted tab along with its graphical timeline view. This will permit you to control multiple incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also enable you to develop a complete set of appropriate calls or media. If you would like this make this easier, incidents may be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We always pay attention to your satisfaction and we are going to do the best that we can to ensure that you will be pleased with the units.
We absolutely have the best and the most skilled engineers that may offer wonderful service and product installation in Dothan, AL.
We've got service departments that are already ready to take care of the system together with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to guarantee that you'll have a specialist system.
Service
Quality Recording Solutions can offer multiples of service agreements in Hattiesburg, MS to suit the needs of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we are going to be able to create custom maintenance plans that will fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. You can even anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There could be some software improvements included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the buyers will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This will make certain that you and your team can use the software to its full potential.
We're going to always want you to enjoy the experience with the merchandise that we are offering so we're going to do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we're going to provide on-site training at the time of the installation and we could also offer web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team can be guided through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of telephone recorders as technology ages. To learn more about this, you can call us directly.