Quality Recording Solutions Offer Very Best Hints Covering Eventide Recorders In Augusta, GA
Our mission here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety experts. We wish to do all these with the usage of customized and friendly services and all of it's going to be feasible with our updated, inexpensive and trustworthy voice and data recording samples meant for public safety and support companies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we have everything that the organizations in Jacksonville, FL.
The History And Culture Of The business
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The business maintained its values over the years and their devotion to the hard work and work balance of their employees.
This is the explanation why the business has long been flourishing over the years. We understand the nurturing a satisfied and happy team of professionals can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization starts on the culture and personal relationships with the clients. We may offer unparalleled technical and customized customer service while we provide what we do. We are going to always keep our growth concentrated and intentional and we will also focus on quality.
We have been providing an incredible product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the latest products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for no less than 7 years for all our products.
You could have a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of giveaways and contributions to customer websites and festivities.
Service Location
We're currently supplying services to several businesses positioned in Georgia and Alabama and we're continually expanding towards Florida, Tennessee and Mississippi. We are unquestionably eager to offer fantastic quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John surely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always committed to meet the needs of every customer to the best of his ability and he handles our team to ensure that they can implement everything properly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make sure that product offerings at QRS will always meet the requirements of our consumers.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is known to inspire others through his work because he knows that a playback of a call may help somebody else.
The merchandise:
Eventide
If you'd like an easy-to-use recording solution that is both trusted and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are very simple to use if you may use MediaWorks software and they are accessible on the web or through the desktop application, which may make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to enhance their software continuously and they could always do this regularly to make sure that they are going to meet the demands of consumers. If you want to understand more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. If you'd like a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You can access this through your web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay rapidly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident would actually be available for management on a committed tab along with a graphical timeline view. This will enable you to deal with multiple incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To make sure that it will be easier in the foreseeable future, incidents could be remotely saved on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our clients. We always pay attention to your satisfaction and we're going to do the best that we can to ensure that you are going to be pleased with the units.
We have the best engineers which could offer great service and product installation in Gainesville, FL.
We have service departments that are already ready to manage the system together with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make certain that you may get a professional system.
Service
Quality Recording Solutions can surely offer multiples of service agreements in Pensacola, FL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. You may even anticipate software improvements and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer will be paying for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring can be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy using the items that we provide so we can ensure that you'll be confident in using the tools. We are going to offer you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our main goal is to help you use the product effortlessly and understand all the features that it may provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of radio recorders as technology ages. You can also call us to know more about this.