Quality Recording Solutions Provide Very Best Guidance On Digital Logging Recorders In Huntsville, Alabama
Our mission here in Quality Recording Solutions is to make the towns a much safer place, offer support to the public safety specialists and to accomplish these over the best services probable. We might make this probable by providing up-to-date, inexpensive, effective and trustworthy voice and data recordings to public safety and support companies in the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you may anticipate that we've got everything that you should offer the requirements of businesses in Albany, GA.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
For all these years, the company has flourished because of these values. We all know that nurturing a happy and fulfilled team of professionals may lead to higher quality service and customer relations. We have more than 40 years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we're.
The value of the organization begins on the culture and personal relationships with the customers. We can undoubtedly offer unparalleled technical and individualized customer service while we're providing what we do. We will always keep our growth focused and intentional and we will also focus on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. We're supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for at least 7 years for all our products.
You may always check our website to know more about us and our products and services. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We offer services to various businesses situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very excited to give the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of advice that John typically says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of our consumers and he is also the one that deals with our team to ensure that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide great services to consumers.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up to date and make certain that they're running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that it would help other folks.
Our Products:
Eventide
Do you wish to search for a secure, reputable and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you're trying to find.
These recorders are incredibly easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the customers and we are QRS will keep your system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to learn about the capabilities of this software. You can call us nowadays if you'd like to set up a live demo of the product and we're going to show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might hook you up to your NexLog Recorder is MediaWorks. You are going to be able to get into this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly enable you to make quick call replay and browsing and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. The incidents would be managed with a focused tab along with a graphical timeline view. This can allow you to handle multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to develop a complete set of appropriate calls or media.
If you would like to be sure that it'll be easier, incidents could be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as consumers. We pay attention to your satisfaction and we are going to do everything to guarantee that you'd be pleased and your units could be installed. We've got skilled engineers who are proud of their fantastic service and product installation in Rome, GA.
We even have service departments that are ready to handle your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions may offer the multiple service agreements in Jackson, MS to suit the demands of the agency. Our offerings usually fall into 3 classes, but we can offer custom maintenance plans that could fit the demands of the clients.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you can expect that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to realize that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it'll cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software improvements could be available and 24/7 monitoring. You are going to not need to consider the parts and labor as they are all included.
Training
Quality Recording Solutions could also provide complimentary web training throughout the warranty to period to be sure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to make certain that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will make sure that we are going to provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
Through the sessions, you and the team will be guided through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice recorders as technology ages. You may call us to learn more about this.