Quality Recording Solutions Provide Very Best Guidelines About Digital Logging Recorders In Biloxi, MS
Our mission right here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety professionals. We are going to do all these through the usage of personalized and friendly services and it is going to be feasible with our up-to-date, trustworthy and inexpensive voice and data recording solutions for public safety and support organizations in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we already have the tools to deal with companies in Tallahassee, FL.
History And Culture Of The organization
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The company is always focused on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees as they know that looking after a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we are.
The value of the corporation will always be on the culture and personal relationships with the clientele. We can provide you the best technical and customized customer service and do what we can. We're going to always keep our growth deliberate and targeted and we will concentrate on the quality of the services as well. We have been providing a stellar product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
As of today, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
If you want to learn more about this, you could always check our website. We've got products and services included there.
We are also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of special gifts and contributions to festivities.
Service Area
We serve several businesses in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an excellent leader and he was able to bring many things on the table which could encourage the team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in giving the needs of consumers and he also handles our team to ensure that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer terrific services to buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and make sure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work as he understands that the playback of a call may help somebody.
The merchandise:
Eventide
Are you looking for an simple to use recording solution that is secure and trusted? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the help of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is consistently improving their software frequently to make sure that they can meet the demands of the clients. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to know about its capabilities. You could definitely talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service might also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could connect you to your NexLog Recorder is MediaWorks. You could access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly enable you to make quick call replay and browsing and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. All incidents may be managed with a focused tab together with a graphical timeline view. This can allow you to control multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to make a complete set of relevant calls or media.
If you would like to make certain that it's going to be easier, incidents may be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as clients. We always pay attention to your satisfaction more than anything else and we're going to do everything to ensure that you'd be pleased and your units will be correctly installed. We also have skilled engineers that take pride in their fantastic service and product installation in Waycross, GA.
We even have service departments which are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Hattiesburg, MS to help suit the demands of the agency. Our typical offerings will generally fall into 3 groups, but we can create custom maintenance plans that will fit the needs of the consumers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You may anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There would be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It means that it'll cover the service and full access to the help desk 24 hours a day and 7 days weekly. The Software improvements can be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This may ensure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to ensure that you are going to be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we will make sure that we're going to provide you with on-site training at time of installation and we offer web-training through the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We might also offer reconditioned systems that were actually refurbished to the original performance specifications. You may call us to learn more about this.