QRS (Quality Recording Solutions) Give Us Good Tips Covering Telephone Recorders In Columbus, GA
Our primary mission at Quality Recording Solutions is to offer a safer community for everyone and to also support public safety experts. We wish to do all these with the usage of customized and friendly services and all of it'll be feasible with our up-to-date, inexpensive and dependable voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can anticipate that we already have the tools to manage organizations in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They pay attention to the difficult work and work balance of their employees. They understand that nurturing a fulfilled team of professionals can offer better quality service and customer relations.
We have over 4 decades of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the corporation actually begins on the culture and personal relationships with clients. We can surely provide unparalleled technical and customized customer service while we're doing what we do. We always keep our growth targeted and intentional and we will be focusing on quality. We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the products for 7 years.
You need to check our website to learn more about us, the items that we provide and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a huge fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a fantastic and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is devoted to his work and he offers the needs of the customers. He is also the one that guarantees that everything could be properly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better as you would learn about the needs and wants of individuals.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the organization. He is a multi-tasker and he always guarantees that our technology will be updated and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he sees that the a playback of a call can absolutely help someone else.
The Products:
Eventide
Do you want to seek out an easy to use recording solution that's both trustworthy and secure? You do not need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are simple to use over the help of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance constantly regularly to make sure that they're going to meet the demands of the buyers. When you need to know more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. You can also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could allow you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also allow you to organize groups of related calls on the saved incidents since every incident will definitely be managed through a focused tab together with its graphical timeline view. This may be a good strategy to manage multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of related media or calls. If you would like to have an easier time, the incidents may be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the merchandise that we are delivering and also the personal experience as consumers. Your satisfaction is always essential to us and we're going to do everything to make certain that you'll be pleased and your units can be installed properly. We also have skilled field engineers that is very proud of their speedy service and product installation in Lake City, FL.
The service department will unquestionably be prepared to manage the system along with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you'll have a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Murfreesboro, TN to help suit the demands of the agency. Our offerings usually fall into 3 different categories, but we will be able to create a custom maintenance plan that will fit your needs.
Normal
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor could be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement could be a full extension of the first year warranty. This means that it is going to cover the service and full access to the help desk 24 hours a day and 7 days weekly. The software improvements may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This can be sure that you and your team may use the software to its full potential.
We are going to always want you to enjoy the experience with the products that we are giving so we're going to do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at enough time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We can even provide you reconditioned systems that were refurbished to the main performance specifications. You have to call us today to learn more.