Quality Recording Solutions Provide Very Best Hints About Telephone And Radio Loggers In Murfreesboro, TN
Our mission here at Quality Recording Solutions is to help make the towns a safer place, aid the public safety experts and to accomplish all this through individualized and friendly services. We will make it possible by providing up to date, trusted, affordable and efficient voice and data recordings to all the public safety and support companies found at the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you can anticipate that we have everything that you should offer the needs of businesses in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They totally know that nurturing a happy and fulfilled team of professionals may help bring higher quality service and customer relations so they have been centering on this aspect.
We have more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the company actually begins on the culture and personal relationships with the clientele. We're going to be able to offer unparalleled technical and customized customer service while we do what we do. We always keep our growth targeted and deliberate and we are going to be centering on quality. We've got been providing a great product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS is also supporting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You have to check our website to understand more about us, the items that we offer and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are supplying services to different companies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to offer our great quality services and products to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in giving the demands of customers and he also handles our team to make sure that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide great services to clients.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is updated and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work since he knows that a playback can help somebody.
Our Products:
Eventide
Do you wish to find a recording solution that's easy to use, secure and trustworthy? You do not have to look elsewhere because Eventide recording samples is what you are searching for.
These recorders are extremely easy to use through the MediaWorks software and it can be accessed over the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
If you want to understand more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You may call us right now if you'd like to set up a live demo of the product and we're going to show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to your NexLog Recorder. You are going to be able to access this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it is going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls on the saved incidents. All incidents may be managed with a focused tab along with a graphical timeline view. This can allow you to deal with multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of related calls or media.
If you'd like to ensure that it's going to be easier, incidents might be saved remotely on the source Call logger.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We consider your satisfaction more than anything else and we're going to do everything to make certain that you are going to be pleased and your units can be installed.
We've got skilled engineers which are very professional and they provide terrific service and product installation in Florence, AL.
We presently have service departments that are prepared to deal with the system along with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to make certain that you could get a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Meridian, MS to help suit the demands of the agency. Our typical offerings will normally fall into 3 classes, but we can create custom maintenance plans that would fit the demands of the buyers.
Regular
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor can be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There can be some software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer may have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The Software improvements can be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training through the warranty period to ensure that the team will be knowledgeable to use the software. We always want you to enjoy this experience with the products so we're going to do everything to make certain that you're confident in using the tools. We are going to make sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We may also provide reconditioned systems that were actually refurbished to the main performance specifications. You should call us today to learn more.