Quality Recording Solutions Give Professional Guidance Covering Voice Loggers In Augusta, GA
Our main mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety professionals. We wish to accomplish all these through personalized and friendly services. All of these will be probable with our updated, trusted and inexpensive voice and data recording samples for public safety and support agencies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we absolutely have the best equipment to take care of and provide the demands of agencies in Panama City, FL.
History And Culture Of The company
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The business has long been focused on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees since they realize that nurturing a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We have more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the business is actually on the culture and personal relationships with our customers. We will offer the best customized and technical customer service while doing what we can do. We always keep our growth concentrated and deliberate and we can focus on the quality of the services. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
If you would like to learn more about this, you can always check our website. Our products and services can also be found there.
We are also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and special gifts.
Service Location
We provide services to various businesses positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of assistance that John typically says is: take care of your customers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is dedicated to meet the demands of the buyers to the best of his ability and he always deals with our team to ensure that everything could be appropriately implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the products that we provide can meet the requirements of the customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the business. He is a multi-tasker and he always guarantees that our technology can be up-to-date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is inspired in his work since he sees that the playback of a call may help somebody else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that is both secure and trustworthy? You don't have to look anywhere else since Eventide recording solutions is what you need.
These recorders are very easy to use over the MediaWorks software and it may be accessed through the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the requirements of the clients and we are QRS will keep your system up-to-date.
To understand more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You may contact us if you'd like to set up a live demo of the product and we are going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could connect you to your NexLog Recorder. You are going to be able to access it through the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software will even permit you to organize groups of related calls to saved incidents. Every incident would actually be available for management on a focused tab together with a graphical timeline view. This can allow you to handle multiple incidents in one screen.
When the additional calls are located already, they'll certainly be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To be sure that it is going to be easier in the future, incidents may be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always dedicated to the products that we deliver and also your personal experience as consumers. Your satisfaction is always important to us and we're going to do everything to ensure that you are going to be pleased and your units could be installed appropriately. We also have skilled field engineers which are proud of their speedy service and product installation in Valdosta, GA.
The service department will certainly be prepared to take care of the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with a professional system.
Service
Quality Recording Solutions can offer multiple service agreements in Knoxville, TN to help suit the needs of the agency. Our offerings normally fall into 3 different categories, but we are going to be able to create a custom maintenance plan that will fit your needs.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You may expect software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There could be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement can be a full extension of the first year warranty. It indicates that it'll cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates will also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make sure that the team can have the knowledge to make use of the software. We want you to enjoy using the items that we provide so we can guarantee that you'll be confident in using the tools. We are going to offer you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team would be guided in the process and find out about the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the voice logger as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. You will be able to contact us to learn more info on the service.