QRS (Quality Recording Solutions) Give You Reliable Guidelines About Digital Logging Recorders In Knoxville, TN
The primary mission of Quality Recording Solutions is to make the neighborhoods a more secure place to be, provide support to public safety professionals and also to achieve these through the best services. We could make this probable by giving updated, inexpensive, efficient and reliable voice and data recordings to public safety and support agencies in the Southeast.
We've got a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could anticipate that we've got the correct equipment to offer the demands of any companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They understand that taking care of a satisfied team of professionals can offer higher quality service and customer relations.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually starts on the culture and personal relationships with customers. We can undoubtedly provide the best technical and individualized customer service while we're doing what we do. We always kept our growth intentional and focused and we're concentrating on quality. We have been supplying a great product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You can always check our website to know more about us, our products and services. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We provide services to various businesses positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to give the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John typically says is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the demands of the buyers and he is also the one who manages our team to ensure that everything could be properly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to offer the best for the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is a multi-tasker and he always guarantees that our technology can be up-to-date and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he sees that the a playback of a call can unquestionably help someone else.
Our Products:
Eventide
Do you would like to search for a secure, reliable and simple to use recording solution? You do not have to look elsewhere because Eventide recording samples is what you're looking for.
These recorders are extremely simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
If you want to understand more about MediaWorks, you may read it on the MediaWorks tab and learn about the features of the software. You can call us now if you really need to set up a live demo of the product and we are going to show how may help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You are going to be able to gain access to this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls with regards to the saved incidents. All incidents might be managed with a devoted tab together with a graphical timeline view. This can allow you to deal with multiple incidents in one screen. Once the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of appropriate calls or media.
If you'd like to make sure that it will be easier, incidents might be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of buyers. We always consider your satisfaction more than anything and we're going to do anything to be sure that you would be pleased with our products.
We surely have the best and the most skilled engineers that may provide fantastic service and product installation in Gainesville, FL.
We've got service departments that are already prepared to manage the system along with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you can have a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Meridian, MS to help suit the demands of the agency. Our typical offerings will normally fall into 3 classes, but we can create custom maintenance plans that would fit the requirements of the clients.
Regular
The standard service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You could also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the organization hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There could be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it's going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software updates can be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could be able to permit you to offer complimentary web training through the warranty period to ensure that the team can be knowledgeable to use the software. We always want you to enjoy this experience with the products so we will do everything to make sure that you are confident in using the tools. We will ensure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our goal is to help you learn everything that you must discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the telephone recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You are going to be able to contact us to know more information on the service.