QRS (Quality Recording Solutions) Provide You Top Tips On Telephone Recorders In Biloxi, MS
The principal mission of Quality Recording Solutions is to make the communities a much safer place to be, provide support to public safety specialists and also to achieve these through the best services. We may make it possible by providing up-to-date, trusted, inexpensive and effective voice and data recordings to all the public safety and support businesses located at the Southeast.
We have a lot of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you may expect that we've got the correct equipment to provide the needs of any businesses in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the tough work and work balance for the employees. They understand that nurturing a fulfilled team of experts will offer better quality service and customer relations.
We've got over forty years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the company actually begins on the culture and personal relationships with clients. We can surely offer the best technical and individualized customer service while we are doing what we do. We always keep our growth focused and deliberate and we are going to be focusing on quality. We have been providing a terrific product line in the Eventide Recording Equipment. Our present solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support for the merchandise for 7 years.
You may always check our website to learn more about us, our services and products. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving different agencies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is dedicated to meet the demands of the consumers to the best of his ability and he always manages our team to make sure that everything could be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the needs of the buyers and provide them with the best services and products.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is updated and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in as he already knows that a playback might help someone else.
Our Products:
Eventide
Do you would like to seek out a secure, reliable and easy to use recording solution? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You could call us these days if you'd like to set up a live demo of the product and we will show you what it could do.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that could unquestionably enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to your NexLog Recorder. You are going to be able to get into this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also allow you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. All incidents can be managed with a committed tab along with a graphical timeline view. This will help you manage multiple incidents in one screen. Once the additional calls are located, they will be copied in an existing incident and permit you to create a complete set of relevant calls or media.
If you would like to be sure that it'll be easier, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the merchandise that we supply and the personal experience as consumers. Your satisfaction is always essential to us and we're going to do everything to make certain that you are going to be pleased and your units can be installed effectively. We also have skilled field engineers that is very proud of their speedy service and product installation in Gainesville, FL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you will be equipped with an expert system.
Service
Quality Recording Solutions can provide multiple service agreements in Knoxville, TN to help suit the requirements of the agency. Our typical offerings will normally fall into 3 categories, but we can create custom maintenance plans that may fit the demands of the clients.
Standard
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The Software improvements will be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to allow you to offer complimentary web training over the warranty period to make certain that the team could be knowledgeable to use the software. We're going to want you to enjoy the experience with the products so we will do everything to ensure that you are going to be confident when you are using the tools. We will be sure that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
Through the sessions, you and your team may be guided step by step over the features of the software. Our main goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. To find out more about this, you may call us directly.