Quality Recording Solutions Provide Reliable Recommends About Eventide Recorders In Tallahassee, FL
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety professionals and to accomplish these over the best services possible. We can make it probable by providing you affordable, effective, updates and trustworthy voice and data recording solutions to public safety and also support businesses in the Southeast.
We already have lots of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you could expect that we've got everything that you have to offer the demands of organizations in Savannah, GA.
The History And Culture Of The company
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The company preserved its values through the years and their devotion to the hard work and work balance of their employees.
For all these years, the company has flourished due to these values. We all know that in order to provide better quality service and customer relations, we need to have a happy and satisfied team of professionals. We have over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we are.
The value of the business would really start on the culture and personal relationships with the customers. We may offer unparalleled technical and customized customer service while we offer what we do. We are going to always keep our growth concentrated and deliberate and we will also focus on quality.
We have been offering a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the current products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for longer than 7 years.
You will be able to examine our website to understand more about us and our products and services. We could also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches over the help of special gifts and contributions to customer websites and festivities.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the requirements of the consumers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better since you would find out about the needs and wants of individuals.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was a multi-tasker and he always makes sure that our technology is up-to-date and running effectively.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work since he sees that a playback may help someone.
Our Products:
Eventide
Do you wish to look for a secure, reliable and simple to use recording solution? You don't have to look elsewhere because Eventide recording samples is what you are trying to find.
These recorders are very easy to use over the MediaWorks software and it could be accessed through the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You could call us now if you will need to set up a live demo of the product and we will show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You will be able to access it through the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also allow you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software could also enable you to organize groups of related calls into saved incidents. Every incident can invariably be managed on a devoted tab together with its own graphical timeline view. This will enable you to control multiple incidents in one screen.
If the additional calls are already located, they're going to be copied immediately through an existing incident and allow you to build-up a complete set of appropriate media or calls. To ensure that it's going to be easier, incidents can always be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as clients. We always consider your satisfaction more than anything else and we will do everything to be sure that you'll be pleased and your units will be correctly installed. We also have the best engineers that take pride in their terrific service and product installation in Athens, GA.
We also have service departments which are prepared to handle your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to ensure that you may have an expert system.
Service
Quality Recording Solutions will offer the multiple service agreements in Jackson, MS to suit the requirements of the agency. Our offerings commonly fall into 3 groups, but we will offer custom maintenance plans that will fit the demands of the consumers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor would be included and you may anticipate that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You have to realize that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it could cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software updates will become available and 24/7 monitoring. You will not need to take into consideration the parts and labor as they are all included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make certain that the team may have the knowledge to use the software. We unquestionably want you to enjoy using our products so we will make certain that you'd be confident in using these tools. We can offer on-site training at enough time of installation and provide web-training over the 1st year warranty and while it is under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you totally know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We may also provide reconditioned systems that were actually refurbished to the main performance specifications. To find out more about this, call us right now.