QRS (Quality Recording Solutions) Provide Us Top Guidelines About Voice Loggers In Birmingham, AL
Our mission here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety specialists. We wish to do all these with the usage of personalized and friendly services and all of it is going to be feasible with our updated, inexpensive and trusted voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may expect that we already have the tools to manage agencies in Columbus, GA.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the business has flourished due to these values. We know the looking after a satisfied and happy team of professionals can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. Basically, responders, officials and also telecommunicators know who we are.
The value of the business will begin on the culture and personal relationships with your clientele. We can undoubtedly provide unparalleled technical and customized customer service while we're giving what we do. We are going to always keep our growth focused and deliberate and we are going to also concentrate on quality.
We have been giving a fantastic product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for no less than 7 years for all our products.
You may always check our website to understand more about us and our products and services. We might also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We provide services to various agencies positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely an excellent leader and he has brought lots of things on the table to encourage his team members.
The favorite piece of assistance that John always says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very committed to his work and he offers the demands of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time since he can effortlessly know and provide the requirements of the customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known as a multi-tasker and he guarantees that our technology could be updated and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he sees that the a playback of a call can definitely help someone else.
Our Products:
Eventide
Do you wish to find a recording solution that's simple to use, secure and trustworthy? You do not have to look elsewhere because Eventide recording solutions is what you're looking for.
These recorders are incredibly simple to use through the MediaWorks software and it can be accessed over the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide improves its software regularly to help meet the demands of the buyers and also the QRS will keep the system updated.
To understand more about MediaWorks, you may read it on the MediaWorks tab to understand about the capabilities of this software. You may call us now if you really need to set up a live demo of the product and we will show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may allow you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of connected calls on the saved incidents since every incident will absolutely be managed through a devoted tab together with its graphical timeline view. This can allow you to manage multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also enable you to create a complete set of related calls or media. If you want to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we deliver and also the personal experience of our customers. We always consider your satisfaction more than anything and we are going to do anything to ensure that you'll be pleased with our products.
We've got skilled engineers that are very professional and they provide fantastic service and product installation in Athens, GA.
We currently have service departments that are prepared to take care of the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to make certain that you may get a professional system.
Service
Quality Recording Solutions can offer the multiple service agreements in Hattiesburg, MS to suit the requirements of the agency. Our offerings often fall into 3 groups, but we may offer custom maintenance plans which will fit the requirements of customers.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can expect that there can be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also provide access to the help desk. You must know that software improvements and remote monitoring are included. With this type of plan, a service charge would be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software improvements will surely be available and 24/7 monitoring. You'll not need to take into account the parts and labor as they are all included.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to be sure that the team may have the knowledge to make use of the software. We want you to enjoy using the merchandise that we provide so we can guarantee that you'll be confident in using the tools. We're going to provide you with on-site training at the time of installation and provide web-training over the first-year warranty and while it's under service contract.
On these sessions, you and your team can be guided through the procedure and learn the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their telephone recorder as technology ages. You can also call us to understand more about this.