QRS (Quality Recording Solutions) Give You Best Info On Voice Loggers In Huntsville, Alabama
Our mission right here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety experts. We want to do all these with the use of individualized and friendly services and all of it's going to be possible with our updated, affordable and trustworthy voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We're providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could expect that we've got everything that the organizations in Atlanta, GA.
The History And Culture Of The company
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The organization maintained its values over the years and their devotion to the hard work and work balance of their employees.
This is the primary reason why the organization has been flouring for all these years. We know that nurturing a happy and satisfied team of specialists can result in better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. Basically, responders, officials and also telecommunicators know who we're.
The value of the organization begins on the culture and personal relationships with the consumers. We may offer unparalleled technical and customized customer service while we offer what we do. We will always keep our growth concentrated and intentional and we're going to also concentrate on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support and parts for longer than 7 years.
You may have a look at our website to learn more about us, our product and the services that we provide. We can also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches through the help of special gifts and contributions to customer sites and festivities.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he manages our team to be sure that they could implement everything appropriately. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the needs of the clients and provide them with the best services and products.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and make sure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work because he understands that he will help other people.
The Products:
Eventide
Are you trying to find an simple to use recording solution that is secure and trustworthy? You do not have to go elsewhere because the Eventide recording solutions is what you need.
These recorders are really simple to use over the assistance of MediaWorks software that you could access over the internet or a desktop application, which can make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is consistently improving their software frequently to make certain that they could meet the demands of the consumers. When you need to find out more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You can certainly talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You can access this through your web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software enables you to organize groups of connected calls into saved incidents. Every incident can invariably be managed on a devoted tab along with its own graphical timeline view. This may allow you to deal with multiple incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and enable you to build-up a complete set of relevant media or calls. To make sure that it's going to be easier in the foreseeable future, incidents could be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as clients. We pay attention to your satisfaction and we are going to do everything to ensure that you'd be pleased and your units could be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Lake City, FL.
We even have service departments that are ready to take care of your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you will have an expert system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Knoxville, TN to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that could fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. You need to also anticipate software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customers would pay money for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring can be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will be able to allow you to provide complimentary web training over the warranty period to make certain that the team could be knowledgeable to use the software. We will want you to enjoy the experience with the merchandise so we will do everything to ensure that you are going to be confident when you're using the tools. We're going to also ensure that we will offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
Through the sessions, you and the team can be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. You should call us right now to learn more.