Quality Recording Solutions Give Us Excellent Info Covering Telephone Recorders In Murfreesboro, Tennessee
Our primary mission at Quality Recording Solutions is to offer a more secure community for everybody and to also support public safety specialists. We will do all these through the use of personalized and friendly services and it will be possible with our up-to-date, trusted and inexpensive voice and data recordings for public safety and support agencies in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may expect that we have everything that the companies in Savannah, GA.
History And Culture Of The business
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The business has always been centered on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees since they know that having a happy and fulfilled team of experts can offer better service quality as well as customer relations. We already have over forty years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization will invariably be on the culture and personal relationships with the customers. We can offer you the best technical and personalized customer service and do what we can. We always keep our growth focused and deliberate and we can focus on the quality of the services. We have been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you want to understand more about this, you could check our website. Our products and services are all there so you may check it out.
We're also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We are giving services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very excited to offer the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John absolutely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your customers or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to deal with customer experience from the initial planning and also makes surveys to installation and training. He is very committed to what he is doing and he offer the requirements of the clients and also the one who manages our team to make sure that everything can be implemented correctly.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time as he can very easily know and provide the requirements of the clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can absolutely help somebody else.
The items:
Eventide
Do you want to hunt for an easy to use recording solution that's both trustworthy and secure? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are really simple to use through the help of MediaWorks software that you may access through the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can improve continually frequently to ensure that they're going to meet the demands of the customers. If you want to understand more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You may unquestionably talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could hook you up to your NexLog Recorder is MediaWorks. You are going to be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls on the saved incidents. All incidents can be managed with a focused tab along with a graphical timeline view. This can allow you to deal with multiple incidents in just one screen. When the additional calls are located, they're going to be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you want to be sure that it'll be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we deliver and the personal experience as consumers. We pay attention to your satisfaction and we are going to do everything to guarantee that you would be pleased and your units could be installed. We also have the best engineers that take pride in their fantastic service and product installation in Rome, GA.
We also have service departments which are ready to manage your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have a specialist system.
Service
Quality Recording Solutions could be able to give multiple service agreements in Pensacola, FL to suit the needs of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we will be able to create custom maintenance plans which will fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. Also, you can anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There can also be software improvements included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be paying for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions may also offer complimentary web training over the warranty to period to make certain that you and the team will be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the items that we are giving so we will do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we may make sure that we will offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
Through the sessions, you and the team can be guided through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. To know more about this, call us at this time.