Quality Recording Solutions Offer Top Guidelines Covering Call Loggers In Meridian, MS
Our mission at Quality Recording Solutions is to actually offer a safer community for everyone and to support public safety professionals. We would like to do these through personalized and friendly services. All of these would be possible with our up-to-date, dependable and inexpensive voice and data recording samples for public safety and support companies in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and offer the demands of agencies in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The company is always centered on its core values and its devotion to family values. They always see the tough work and work balance for the employees as they know that having a happy and fulfilled team of experts will offer better service quality as well as customer relations. We've got more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the corporation will invariably be on the culture and personal relationships with the consumers. We may offer you the best technical and customized customer service and do what we can. We're going to always keep our growth deliberate and focused and we will focus on the quality of the services as well. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is presently assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for no less than 7 years.
You could check your website to understand more about this. We've got services and products included there.
We're also recognized to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by way of giveaways and contributions to festivities.
Service Location
We are providing services to different agencies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John generally says is: take care of your clients or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was known to deal with customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the demands of the clients.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time since he can very easily know and provide the demands of the customers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the business. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he sees that the a playback of a call can undoubtedly help somebody else.
The items:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and reliable? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the aid of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continuously frequently to make certain that they could meet the demands of the consumers. If you'd like to understand more about MediaWorks, you can always read it on the MediaWorks tab to know about its capabilities. You may undoubtedly talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service might also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might enable you to connect to your NexLog Recorder. You will be able to gain access to this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of related calls on the saved incidents since every incident will unquestionably be managed through a devoted tab together with its graphical timeline view. This can permit you to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you'll like this make this easier, incidents may be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the products that we're delivering and also the personal experience as consumers. It's important to meet our customers and we're going to do our best to do everything to ensure that you would be pleased and your units will be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Rome, GA.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Huntsville, AL to help suit the requirements of the agency. Our typical offerings will commonly fall into 3 classes, but we can create custom maintenance plans that will fit the needs of the customers.
Standard
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be software improvements and remote monitoring. In this type of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It indicates that it is going to cover the service and full access to the help desk 24 hours a day and 7 days a week. The software updates and 24/7 monitoring can also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to be sure that the team could have the knowledge in using the software. We want you to enjoy using the merchandise that we provide so we can guarantee that you are going to be confident in using the tools. We can provide on-site training at enough time of installation and provide web-training over the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team could be guided in the procedure and learn about the features of the software. Our goal is for you to use the product feeling at ease and you entirely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We can even provide you reconditioned systems that were refurbished to the main performance specifications. You may call us to know more about this.