QRS (Quality Recording Solutions) Offer Top Guidance About Digital Logging Recorders In Knoxville, TN
Our mission here in Quality Recording Solutions is to make the communities a safer place, offer support to the public safety experts and to attain these through the best services probable. We may make it feasible by providing updated, trustworthy, affordable and effective voice and data recordings to all the public safety and support companies located at the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you can expect that we have everything that you should provide the needs of companies in Savannah, GA.
History And Culture Of The corporation
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The company has long been focused on its core values as well as its devotion to family values. They always see the difficult work and work balance for the employees because they know that having a happy and satisfied team of experts will offer better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the business is actually on the culture and personal relationships with our consumers. We can offer you the best technical and customized customer service and do what we can. We will always keep our growth intentional and concentrated and we will concentrate on the quality of the services as well. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
QRS is currently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
You could check your website to learn more about this. Our products and services are all there so you could check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by way of special gifts and contributions to festivities.
Service Location
We are supplying services to different companies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a good leader and he has brought a lot of things on the table to encourage his team members.
The favorite piece of assistance that John always says is: take care of your consumers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very dedicated to what he is doing and he offer the needs of the clients and also the one who manages our team to ensure that everything can be implemented effectively.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better as you would learn about the needs and wants of folks.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work as he sees that a playback of a call will help someone else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and trustworthy? You do not have to look elsewhere because the Eventide recording solution is what you're looking for!
These recorders are really easy to use with the help of the MediaWorks software and it is going to be accessible over the internet or your desktop application, which would make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we're QRS will keep your system up-to-date.
To understand more about MediaWorks, you can read it on the MediaWorks tab to learn about the capabilities of this software. You can call us today if you want to set up a live demo of the product and we will show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may connect you to the NexLog Recorder. You are going to be able to get into it over the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can even allow you to organize groups of related calls to saved incidents. Every incident can invariably be managed on a dedicated tab together with its own graphical timeline view. This will enable you to manage different incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and permit you to build-up a complete set of related media or calls. To make certain that it'll be easier in the foreseeable future, incidents might be remotely saved on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as consumers. We always consider your satisfaction above all else and we're going to do everything to make certain that you will be pleased and your units can be appropriately installed. We also have the best engineers that take pride in their fantastic service and product installation in Mobile, AL.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have an expert system.
Service
Quality Recording Solutions can certainly provide multiples of service agreements in Murfreesboro, TN to suit the needs of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we are going to be able to create custom maintenance plans that could fit your needs.
Regular
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you can anticipate software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There may also be software updates included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the consumers will pay money for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring can also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can enable you to offer complimentary web training over the warranty period to make sure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the merchandise so we are going to make sure that you're confident in using the tools. We are going to also ensure that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it is under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We also offer reconditioned systems which are refurbished to the original performance specifications. To know more about this, call us today.