Quality Recording Solutions Provide Best Guidelines On Eventide Recorders In Jackson, Mississippi
Our principal mission right here at Quality Recording Solutions is to offer a more secure community for everyone and to give support to public safety professionals. We're going to do all these through the usage of personalized and friendly services and it'll be possible with our up-to-date, dependable and affordable voice and data recording samples for public safety and support agencies in the Southeast.
We're providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we have everything that the organizations in Columbus, GA.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The business preserved its values over the years and their devotion to the tough work and work balance of their employees.
This is actually the principal reason why the organization has been flouring for all these years. We all know that in order to provide better quality service and customer relations, we need to have a happy and satisfied team of professionals. We have more than Forty years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the organization begins on the culture and personal relationships with the clientele. We can provide unparalleled technical and individualized customer service while we provide what we do. We will always keep our growth targeted and deliberate and we are going to also concentrate on quality.
We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support and parts for more than 7 years.
You may always check our website to learn more about us and our products and services. We may also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving various agencies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of advice that John usually says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of the customers and he is also the one who manages our team to be sure that everything could be appropriately implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to offer the best for the buyers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work as he understands that a playback of a call may help someone else.
Our Products:
Eventide
Do you wish to find a recording solution that is simple to use, secure and reliable? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are very simple to use over the MediaWorks software and it can be accessed through the web or desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we are QRS will keep your system updated.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and learn about the features of the software. You may contact us if you want to set up a live demo of the product and we are going to show you how we can suit your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You are going to be able to get into it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also enable you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident would actually be accessible for management on a committed tab together with a graphical timeline view. This can allow you to handle multiple incidents in one screen.
When the additional calls are located already, they are going to unquestionably be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To make sure that it's going to be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as customers. We always pay attention to your satisfaction above all else and we are going to do everything to be sure that you'd be pleased and your units can be effectively installed. We've got skilled engineers who are proud of their wonderful service and product installation in Florence, AL.
We also have service departments that are prepared to take care of your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have a specialist system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Huntsville, AL to suit the needs of the agency. Our offerings will generally fall into 3 classes, but we can offer custom maintenance plans that could fit the needs of the buyers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you can expect that there could be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This service agreement will absolutely cover remote support and provide access to the help desk. There may also be software improvements and remote monitoring. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will absolutely be accessible and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions could also provide complimentary web training during the warranty to period to ensure that you and the team will be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the products that we're giving so we are going to do what we can to ensure that you may be confident in using these tools and make it an asset for your agency.
To do this, we're going to provide on-site training at the time of the installation and we can also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the original performance specifications. To find out more about this, call us right now.