QRS (Quality Recording Solutions) Offer Us Very Best Ideas About 911 Recorders In Savannah, GA
Our mission here at Quality Recording Solutions is to help to make the communities a more secure place, aid the public safety experts and to accomplish all this through individualized and friendly services. We could make it possible by offering up-to-date, reliable, inexpensive and effective voice and data recordings to all the public safety and support organizations found at the Southeast.
We have lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could expect that we've got the right equipment to give the demands of any agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The organization has long been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees because they realize that taking care of a happy and satisfied team of experts can offer them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization is actually on the culture and personal relationships with our customers. We can provide the best personalized and technical customer service while doing what we can do. We're going to always keep our growth deliberate and focused and we're going to focus on the quality of the services as well. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is presently assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
If you would like to know more about this, you may always check our website. Our products and services are all there so you may check it out.
We are also recognized to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by honoring the dispatches by method of contributions and special gifts.
Service Area
We are serving various businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the needs of the clients and he is also the one who deals with our team to be sure that everything could be properly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to provide the best for the clients.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is a terrific multi-tasker and he may also keep our technology up-to-date and make sure that everything will run properly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he recognizes that it would help other people.
Our Products:
Eventide
Do you would like to hunt for a secure, reputable and easy to use recording solution? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are very easy to use over the MediaWorks software and it could be accessed over the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide is also improving its software regularly to meet the needs of the buyers and we're QRS will keep your system up to date.
To know more about MediaWorks, you can always read it on the MediaWorks tab to learn about the capabilities of this software. You may contact us if you'd like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that will enable other NG911 to deposit and get data like geo-location and call routing logs. This may actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might enable you to connect to your NexLog Recorder. You'll be able to get into this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also permit you to organize groups of linked calls on the saved incidents since every incident will undoubtedly be managed through a focused tab along with its graphical timeline view. This could be a good method to manage multiple incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also allow you to build a complete set of related calls or media. If you'd like to have an easier time, the incidents may be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as clients. We always consider your satisfaction above all else and we're going to do everything to make sure that you will be pleased and your units could be effectively installed. We also have skilled engineers that take pride in their fantastic service and product installation in Athens, GA.
We also have service departments which are prepared to handle your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you will have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Jackson, MS to suit the demands of the agency. Our offerings often fall into 3 groups, but we will offer custom maintenance plans that will fit the needs of clients.
Regular
The standard agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you can anticipate that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. There can also be software improvements and remote monitoring. With this kind of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements will undoubtedly be accessible and 24/7 monitoring. You are going to not need to think about the parts and labor since they are all included.
Training
Quality Recording Solutions can enable you to provide complimentary web training over the warranty period to ensure that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the items so we are going to make certain that you are confident in using the tools. We're going to also make sure that we can provide on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. You may also call us to find out more about this.