Quality Recording Solutions Provide You Good Tips Covering Voice Loggers In Biloxi, Mississippi
Our mission here at Quality Recording Solutions is to give a more secure community for all and to help support public safety experts. We would like to do these through personalized and friendly services. All of these could be possible through our updated, trusted and inexpensive voice and data recordings for all the public safety and support agencies located at the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to manage and provide the requirements of organizations in Atlanta, GA.
History And Culture Of The organization
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The company has long been centered on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees as they know that having a happy and satisfied team of professionals will offer better service quality as well as customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is on the culture and personal relationships with clientele. We may offer the best personalized and technical customer service while doing what we can do. We keep our growth intentional and concentrated and we will also focus on quality services more than anything else. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
If you'd like to understand more about this, you can check our website. Our products and services can also be found there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by way of special gifts and contributions to festivities.
Service Location
We are giving services to different agencies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very excited to provide the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. John's favorite piece of assistance is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is very committed to meet the needs of the clients with the best ability that he can muster and he manages our team to make certain that everything will be implemented smoothly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the buyers and provide them with the best products and services.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is up-to-date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in since he already sees that a playback might help someone else.
Our Products:
Eventide
Do you want to search for a secure, reputable and simple to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you are searching for!
These recorders are very simple to use through the MediaWorks software and it may be accessed through the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
If you want to understand more about MediaWorks, you could read it on the MediaWorks tab and find out about the features of the software. You may call us today if you want to set up a live demo of the product and we are going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may enable you to connect to your NexLog Recorder. You are going to be able to gain access to this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to permit you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of connected calls on the saved incidents since every incident will absolutely be managed through a devoted tab along with its graphical timeline view. This may unquestionably be an excellent way to control different incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also enable you to develop a complete set of relevant calls or media. If you would like this make this easier, incidents could be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as buyers. We always pay attention to your satisfaction above all else and we're going to do everything to make sure that you'd be pleased and your units will be properly installed. We've got skilled engineers who are proud of their great service and product installation in Tuscaloosa, AL.
We also have service departments that are prepared to deal with your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have a specialist system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Jackson, MS to help suit the needs of the agency. Our typical offerings will normally fall into 3 categories, but we can create custom maintenance plans that will fit the demands of the clients.
Regular
The standard service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This may be sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we're going to do everything to make certain that you'll be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we might make sure that we are going to provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
Throughout the sessions, you and the team could be guided over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the clients to help maintain the performance of their voice logger as technology ages. You may call us to learn more about this.