Quality Recording Solutions Offer Us Very Best Guidelines Covering Telephone Recorders In Pensacola, Florida
Our mission at Quality Recording Solutions is to actually offer a much safer community for everyone and to support public safety specialists. We wish to accomplish all these through personalized and friendly services. These things can be possible because of our up to date, affordable and trustworthy voice and data recording samples meant for public safety and support agencies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we certainly have the best equipment to handle and provide the requirements of companies in Tallahassee, FL.
The History And Culture Of The organization
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The business has maintained all its core values and provided work balance for all its employees.
For all these years, the company has flourished due to these values. We know the taking care of a fulfilled and happy team of professionals can bring better quality service and customer relations. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization will begin on the culture and personal relationships with your clientele. We may offer unparalleled technical and individualized customer service while we offer what we do. We will always keep our growth targeted and deliberate and we will also concentrate on quality.
We've got been offering a great product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support and parts for more than 7 years.
You may check out our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We are supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our terrific quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a terrific leader and he was able to bring lots of things on the table that could encourage the team. His favorite piece of assistance is: take care of your customers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very committed to what he is doing and he provide the needs of the clients and also the one who manages our team to be sure that everything can be implemented properly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would learn about the needs and wants of folks.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work as he understands that a playback can help somebody.
The Products:
Eventide
If you want an easy-to-use recording solution that's both reputable and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are very easy to use through the help of MediaWorks software and you could even access them online or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software consistently and they do this regularly to make certain that they can meet the demands of clients. If you'd like to learn more about MediaWorks, you could always read it on the MediaWorks tab to find out more of its features. If you want a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You are going to be able to get into this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this can also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls on the saved incidents. All incidents can be managed with a focused tab along with a graphical timeline view. This can enable you to manage multiple incidents in only one screen. Once the additional calls are located, they are going to be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you would like to make sure that it's going to be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always devoted to the merchandise that we deliver and also your personal experience as consumers. It's very important to satisfy our clients and we're going to do everything to make sure that you will be pleased and your units will be appropriately installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Waycross, GA.
The service department will undoubtedly be prepared to deal with the system along with the professional expertise that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to make certain that you'll have a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Knoxville, TN to help suit the needs of the agency. Our typical offerings will generally fall into 3 categories, but we can create custom maintenance plans that might fit the demands of the clients.
Normal
The standard service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There could be software updates and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it is going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software improvements could be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can also offer complimentary web training over the warranty to period to make certain that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to ensure that you'll be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we will make sure that we're going to offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you can maintain the performance of your radio recorder as technology ages.
We can even provide reconditioned systems which are actually refurbished to the main performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.