Quality Recording Solutions Offer Us Very Best Ideas On 911 Recorders In Meridian, MS
Our mission here at Quality Recording Solutions is to offer a more secure community for all and to help support public safety professionals. We wish to attain all these through personalized and friendly services. All of these would be feasible with our up-to-date, dependable and affordable voice and data recordings for public safety and support agencies in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to deal with and provide the requirements of organizations in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They understand that nurturing a fulfilled team of professionals can offer higher quality service and customer relations.
We've got more than 4 decades of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the business actually begins on the culture and personal relationships with the clients. We can surely offer unparalleled technical and personalized customer service while we're doing what we do. We always kept everything focused and intentional and we concentrate on quality. We have been providing a terrific product line in the Eventide Recording Equipment. Our present solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the merchandise for 7 years.
You could always check our website to learn more about us, our services and products. We also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Area
We serve several companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the demands of our buyers and he is also the one that handles our team to guarantee that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to provide the best for the clients.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology up-to-date and ensure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work because he sees that he can help other folks.
The Products:
Eventide
Do you would like to search for an easy to use recording solution that's both reputable and secure? You do not have to go anywhere else since the Eventide recording samples is what you require.
These recorders are really easy to use through the aid of MediaWorks software that you could access over the internet or a desktop application, which can make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can improve continually regularly to ensure that they will meet the demands of the customers. If you would like to find out more about MediaWorks, you may always read it on the MediaWorks tab to learn about its capabilities. You can also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might hook you up to the NexLog Recorder. You can access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software might also allow you to organize groups of connected calls into saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This may enable you to handle multiple incidents in one screen.
When the additional calls are located already, they are going to absolutely be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To be sure that it will be easier in the foreseeable future, incidents might be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the products that we are delivering and also the personal experience as consumers. It's vitally important to fulfill our clients and we are going to do everything to be sure that you'll be pleased and your units could be effectively installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Valdosta, GA.
The service department will always be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with an expert system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Meridian, MS to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that could fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You need to also anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There may also be software updates included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer can be paying for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring can also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions will be able to provide web training during the warranty period to be sure that you and your team would know the way to use your software.
We are going to always want you to enjoy the experience with the merchandise that we're giving so we're going to do what we can to ensure that you may be confident in using these tools and make it an asset for your agency.
To make this possible, we will offer you with on-site training at enough time of the installation and we will offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You may call us to learn more about this.