Quality Recording Solutions Provide Good Hints On Digital Logging Recorders In Pensacola, Florida
Our primary mission at Quality Recording Solutions is to provide a safer community for everyone and to also support public safety experts. We want to do all these with the usage of personalized and friendly services and all of it's going to be possible with our updated, inexpensive and trusted voice and data recordings meant for public safety and support companies situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could expect that we already have the tools to deal with agencies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They fully realize that nurturing a happy and fulfilled team of experts can help bring higher quality service and customer relations so they have been centering on this aspect.
We've got more than 4 decades of experience in this industry and we have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business begins on the culture and personal relationships with clients. We're going to be able to provide unparalleled technical and individualized customer service while we do what we do. We always keep our growth focused and intentional and we are going to be focusing on quality. We have been providing a terrific product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS is also assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the merchandise for 7 years.
You may always check our website to find out more about us, our services and products. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're supplying services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of our buyers and he is also the one that handles our team to ensure that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could provide the needs of the customers all the time.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the business. He is referred to as a multi-tasker and he guarantees that our technology will be updated and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very trusted and he is inspired in his work since he sees that the playback of a call will help somebody else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that is both dependable and secure, you do not have to go anywhere else because Eventide recording solutions may help you. These recorders are very easy to use over the help of MediaWorks software and you can even access them online or through a desktop application, which might make the Eventide recorder more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to make certain that they can meet the demands of buyers. If you would like to learn more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You may speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You may access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software enables you to organize groups of related calls into saved incidents. Every incident can always be managed on a focused tab along with its own graphical timeline view. This may permit you to deal with multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make sure that it is going to be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as buyers. We pay attention to your satisfaction and we're going to do everything to ensure that you'd be pleased and your units will be installed. We have skilled engineers who are proud of their fantastic service and product installation in Valdosta, GA.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have a specialist system.
Service
Quality recording samples may offer multiple service agreements in Birmingham, AL to help suit the needs of the agency. Our offers usually fall into 3 classes, but we will make custom maintenance plans based on your needs.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You could also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There would be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software improvements will also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can permit you to offer complimentary web training over the warranty period to be sure that the team would have the knowledge to use the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to make sure that you are confident in using the tools. We're going to ensure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
Throughout the sessions, you and the team will be guided step by step on the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also offer service contracts to maintain the performance of the voice logger as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. You'll be able to contact us to understand more information on the service.