QRS (Quality Recording Solutions) Provide You Very Best Help About Eventide Recorders In Savannah, Georgia
The main mission of Quality Recording Solutions is to make the towns a much safer place to be, provide support to public safety experts and also to accomplish these over the best services. We might make this possible by giving up to date, affordable, effective and dependable voice and data recordings to public safety and support organizations in the Southeast.
We have lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you can anticipate that we have the right equipment to offer the requirements of any organizations in Columbus, GA.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The corporation preserved its values over the years and their commitment to the hard work and work balance of their employees.
This is the principal explanation why the company has been flouring for all these years. We all know that to be able to offer higher quality service and customer relations, we need to have a happy and satisfied team of experts. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the organization starts on the culture and personal relationships with the customers. We can offer unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth concentrated and deliberate and we're always centering on quality above all else.
We have been providing an excellent product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the current products in the communication centers. QRS is also helping legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support and parts for longer than 7 years.
You can take a look at our website to learn more about us, our product and the services that we provide. We may also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the demands of the buyers and he is also the one who deals with our team to be sure that everything will be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to give the best for the clients.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work since he understands that a playback may help somebody.
The items:
Eventide
Are you looking for an easy to use recording solution that is secure and reputable? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the aid of MediaWorks software and you could also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continually frequently to be sure that they can meet the demands of the consumers. If you want to know more about MediaWorks, you can always read it on the MediaWorks tab to know more of its features. You can also talk to us if you want to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service which could certainly enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You may access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software allows you to organize groups of related calls into saved incidents. Every incident would actually be accessible for management on a devoted tab along with a graphical timeline view. This will enable you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied immediately through an existing incident and allow you to build-up a complete set of related media or calls. To be sure that it'll be easier in the foreseeable future, incidents can be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the products that we're delivering and also the personal experience as clients. Your satisfaction is always important to us and we are going to do everything to ensure that you are going to be pleased and your units can be installed appropriately. We also have skilled field engineers that are proud of their speedy service and product installation in Lake City, FL.
The service department will unquestionably be prepared to handle the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with a professional system.
Service
Quality Recording Solutions can provide the multiple service agreements in Knoxville, TN to suit the needs of the agency. Our offerings will commonly fall into 3 categories, but we will offer custom maintenance plans that can fit the requirements of the customers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. You must know that software improvements and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates may be available and 24/7 monitoring. You will not need to worry about the parts and labor since they are included.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to ensure that the team would have the knowledge in using the software. We surely want you to enjoy using our products so we will make certain that you'll be confident in using these tools. We will provide you with on-site training at enough time of installation and provide web-training through the first-year warranty and while it is under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you entirely know the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. To learn more information about the service, you could contact us today.