QRS (Quality Recording Solutions) Offer Best Hints On 911 Recorders In Murfreesboro, Tennessee
Our mission here at Quality Recording Solutions is to help to make the towns a safer place, aid the public safety professionals and to attain all this through individualized and friendly services. We may make this probable by supplying updated, affordable, efficient and reliable voice and data recordings to public safety and support companies in the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you could anticipate that we have everything that you must offer the requirements of agencies in Augusta, GA.
History And Culture Of The business
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The business has long been centered on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees since they know that taking care of a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We have more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is actually on the culture and personal relationships with our clientele. We can provide the best technical and individualized customer service and do what we do best. We keep our growth deliberate and focused and we're going to also concentrate on quality services above all else. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is presently assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
If you'd like to find out more about this, you may always check our website. Our products and services might also be found there.
We're also proven to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of giveaways and contributions to festivities.
Service Location
We offer services to various organizations situated in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a great and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite advice is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is very committed to meet the needs of the consumers with the best ability that he can muster and he deals with our team to be sure that everything could be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will always meet the needs of our buyers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up-to-date and make sure that they are running efficiently. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that it would help other individuals.
The items:
Eventide
If you want to discover an simple to use recording solution that is secure and reliable, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are really easy to use with the help of MediaWorks software and you can access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is currently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software continuously and they could do this regularly to ensure that they can meet the demands of the consumers. If you want to learn more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. When you need a live demo of the product, you may speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would enable you to connect your NexLog Recorder. You could always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also enable you to organize groups of associated calls on the saved incidents since every incident will surely be managed through a committed tab together with its graphical timeline view. This may be a good way to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you would like to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as clients. We pay attention to your satisfaction and we are going to do everything to guarantee that you'll be pleased and your units will be installed. We also have the best engineers that take pride in their wonderful service and product installation in Mobile, AL.
We also have service departments that are ready to handle your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Hattiesburg, MS to suit the demands of the agency. Our offerings will typically fall into 3 classes, but we will offer custom maintenance plans that will fit the needs of the buyers.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you can expect that there could be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to know that software improvements and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days each week. Software improvements can be available and 24/7 monitoring. You won't have to think about the parts and labor because they are included.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This will make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to be sure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this possible, we can offer you with on-site training at enough time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team could be guided through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of telephone recorders as technology ages. You can also call us to understand more about this.