QRS (Quality Recording Solutions) Offer Us Reliable Recommends On Telephone And Radio Loggers In Meridian, MS
Our primary mission at Quality Recording Solutions is to give a much safer community for everybody and to also support public safety experts. We want to do all these with the use of individualized and friendly services and all of it is going to be probable with our updated, inexpensive and dependable voice and data recordings meant for public safety and support organizations situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we already have the tools to manage agencies in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They fully understand that taking care of a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been centering on this aspect.
We have more than 40 years of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the company starts on the culture and personal relationships with clients. We can surely offer the best technical and personalized customer service while we're doing what we do. We always kept everything focused and intentional and we focus on quality. We have been supplying an excellent product line in the Eventide Recording Equipment. Our present solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the merchandise for 7 years.
You can have a look at our website to understand more about us, our product and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We provide services to different agencies located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
The favorite assistance that he generally gives is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the requirements of the clients.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time as he can effortlessly know and offer the demands of the clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was a multi-tasker and he always makes sure that our technology is updated and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is known to inspire others through his work because he sees that a playback of a call may help somebody else.
The Products:
Eventide
If you want to find an simple to use recording solution that's secure and trustworthy, you do not need to go elsewhere since Eventide recording samples is here to help you. These recorders are really simple to use over the help of MediaWorks software and you may access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software consistently and they could do this frequently to ensure that they could meet the demands of the consumers. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. You could speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will allow you to connect to your NexLog Recorder. You'll be able to get into this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even allow you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will unquestionably be managed through a dedicated tab together with its graphical timeline view. This will permit you to manage multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'd like this make this easier, incidents could be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our consumers. We always pay attention to your satisfaction and we are going to do the best that we can to ensure that you are going to be pleased with the units.
We've got the best engineers that could provide wonderful service and product installation in Valdosta, GA.
We've got service departments which are already ready to take care of the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you may have a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Birmingham, AL to help suit the requirements of the agency. Our typical offerings will usually fall into 3 categories, but we can create custom maintenance plans that will fit the demands of the customers.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There could be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements and 24/7 monitoring will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could also offer complimentary web training throughout the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to make certain that you will be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we can make sure that we will provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We can also provide reconditioned systems that were actually refurbished to the main performance specifications. You must call us right now to learn more.