QRS (Quality Recording Solutions) Provide Very Best Guidelines About Telephone Recorders In Meridian, Mississippi
Our mission right here at Quality Recording Solutions is to help to make the neighborhoods a safer place, support the public safety professionals and to achieve all of this through customized and friendly services. We will make it probable by giving up-to-date, trustworthy, inexpensive and effective voice and data recording solutions to all the public safety and support companies located at the Southeast.
We've got lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you could expect that we've got the correct equipment to provide the requirements of any businesses in Johnson City, TN.
The History And Culture Of The corporation
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The business has maintained all its core values and provided work balance for all its employees.
This is the primary explanation why the corporation has been flouring for all these years. We know the nurturing a fulfilled and happy team of experts can bring better quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the business will start on the culture and personal relationships with your customers. We will offer unparalleled technical and customized customer service while we provide what we do. We always kept our growth targeted and deliberate and we focus on quality more than anything else.
We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for longer than 7 years.
You are going to be able to examine our website to understand more about us and our products and services. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving several businesses in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the needs of the clients and he is also the one who deals with our team to be sure that everything will be correctly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they could provide the needs of the clients all enough time.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the company.
He is a terrific multi-tasker and he could also keep our technology updated and make sure that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work as he sees that he may help other individuals.
The Products:
Eventide
Do you want to seek out an simple to use recording solution that is both reliable and secure? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving constantly regularly to make sure that they could meet the demands of the clients. If you'd like to learn more about MediaWorks, you may always read it on the MediaWorks tab to know about its capabilities. You may also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You may access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also enable you to organize groups of associated calls on the saved incidents since every incident will absolutely be managed through a devoted tab along with its graphical timeline view. This may unquestionably be an excellent way to handle different incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like to have an easier time, the incidents could be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as clients. We pay attention to your satisfaction and we're going to do everything to ensure that you would be pleased and your units can be installed. We have skilled engineers who are proud of their great service and product installation in Vicksburg, MS.
We also have service departments that are prepared to manage your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to ensure that you may have a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Birmingham, AL to help suit the demands of the agency. Our offers generally fall into 3 categories, but we will make custom maintenance plans based on your needs.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You can anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There would be software improvements and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to permit you to offer complimentary web training during the warranty period to make certain that the team will be knowledgeable to use the software. We always want you to enjoy this experience with the products so we will do everything to make certain that you're confident in using the tools. We will also make sure that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. To understand more about this, you can call us directly.