Quality Recording Solutions Provide Best Recommends Covering Voice Recorders In Chattanooga, Tennessee
Our mission here at Quality Recording Solutions is to give a safe community to all and to offer support to public safety specialists. We want to do all these with the use of personalized and friendly services and all of it'll be probable with our updated, affordable and dependable voice and data recordings meant for public safety and support companies situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can anticipate that we have everything that the agencies in Tallahassee, FL.
The History And Culture Of The company
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The business preserved its values over the years and their dedication to the tough work and work balance of their employees.
This is actually the reason why the corporation has always been flourishing through the years. We understand the looking after a fulfilled and happy team of professionals can bring higher quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company will actually begin on the culture and personal relationships with the clients. We can undoubtedly provide unparalleled technical and individualized customer service while we are offering what we do. We've got always kept our growth targeted and intentional and we are always focusing on quality above all else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the present products in the communication centers. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support and parts for more than 7 years.
You may check out our website to understand more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're supplying services to different companies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our great quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a large fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought lots of things on the table that will encourage his team members.
The favorite piece of advice that John always says is: take care of your customers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always deals with our team to make certain that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the products that we offer can meet the needs of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make sure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that it would help other folks.
Our Products:
Eventide
Do you wish to find a recording solution that is simple to use, secure and trusted? You don't have to look elsewhere because Eventide recording samples is what you're trying to find.
These recorders are really simple to use over the help of the MediaWorks software and it's going to be accessible over the internet or your desktop application, which would make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the requirements of the buyers and we're QRS will keep your system up to date.
To learn more about MediaWorks, you can always read it on the MediaWorks tab to understand the capabilities of this software. You could call us now if you really need to set up a live demo of the product and we are going to show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could allow you to connect to your NexLog Recorder. You'll be able to access this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even enable you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be an excellent help to organize groups of related calls on the saved incidents because every incident can be managed through a committed tab along with its graphical timeline view. This may be a good method to control multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of relevant media or calls. If you'd like this make this easier, incidents may be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the items that we deliver and the personal experience as customers. Your satisfaction is always essential to us and we will do everything to ensure that you'll be pleased and your units could be installed correctly. We have skilled field engineers that takes pride in their speedy service and product installation in Gainesville, FL.
The service department will surely be prepared to manage the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with an expert system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Birmingham, AL to help suit the requirements of the agency. Our offers normally fall into 3 classes, but we can make custom maintenance plans based on your needs.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements and 24/7 monitoring may also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training over the warranty period to be sure that the team would have the knowledge to use the software. We're going to want you to enjoy the experience with the products so we are going to do everything to ensure that you are going to be confident when you are using the tools. We're going to be sure that we will offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During the sessions, you and the team could be guided step by step on the features of the software. Our goal is to help you learn everything that you should discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can call us to learn more about this.