QRS (Quality Recording Solutions) Offer You Reliable Help Covering Telephone Recorders In Murfreesboro, TN
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety experts. We wish to do all these with the use of individualized and friendly services and all of it will be possible with our up to date, affordable and trusted voice and data recordings meant for public safety and support agencies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could expect that we've got everything that the businesses in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They understand that looking after a fulfilled team of experts can offer higher quality service and customer relations.
We have more than forty years of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the company starts on the culture and personal relationships with clients. We are going to be able to provide unparalleled technical and personalized customer service while we do what we do. We always keep our growth concentrated and intentional and we will be focusing on quality. We have been providing a great product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support for these products for 7 years.
You need to check our website to learn more about us, the products that we provide and the services that we provide. We also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of our buyers and he is also the one that deals with our team to ensure that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide great services to customers.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology updated and ensure that they are running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work as he knows that the playback of a call can help somebody.
Our Products:
Eventide
Do you would like to find a recording solution that's easy to use, secure and reliable? You don't have to look elsewhere because the Eventide recording solution is what you're trying to find!
These recorders are very simple to use through the MediaWorks software and it could be accessed through the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide enhances its software regularly to help meet the demands of the customers and also the QRS will keep the system updated.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You can call us nowadays if you would like to set up a live demo of the product and we will show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may permit you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also allow you to organize groups of associated calls on the saved incidents since every incident will unquestionably be managed through a committed tab together with its graphical timeline view. This can absolutely be a fantastic way to control different incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and allow you to create a complete set of appropriate media or calls. If you'd like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our customers. We always consider your satisfaction more than anything and we are going to do anything to be sure that you'd be pleased with our products.
We have skilled engineers which are very professional and they offer wonderful service and product installation in Tuscaloosa, AL.
We've got service departments which are already prepared to deal with the system together with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to make sure that you could get a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Huntsville, AL to suit the demands of the agency. Our offerings will usually fall into 3 classes, but we can provide custom maintenance plans which will fit the demands of the buyers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This service agreement will certainly cover remote support and offer access to the help desk. You have to realize that software updates and remote monitoring are included. With this type of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which means that it may cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software updates will become available and 24/7 monitoring. You are going to not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions could be able to give complimentary web training over the warranty period to make certain that your team may have the knowledge to use the software. We want you to have fun and enjoy the experience with the merchandise so we are going to make certain that you are confident in using the tools. We are going to ensure that we will offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our main goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice recorder as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. You will be able to contact us to learn more information on the service.