QRS (Quality Recording Solutions) Give Very Best Ideas About Telephone And Radio Loggers In Augusta, GA
Our primary mission at Quality Recording Solutions is to provide a much safer community for everyone and to also support public safety professionals. We want to do all these with the use of individualized and friendly services and all of it'll be probable with our up-to-date, affordable and reliable voice and data recording samples meant for public safety and support companies situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we already have the tools to handle organizations in Columbus, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has long been focused on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees because they realize that taking care of a happy and satisfied team of experts can provide them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the corporation will always be on the culture and personal relationships with the customers. We can offer the best technical and personalized customer service and do what we do best. We always keep our growth targeted and intentional and we can focus on the quality of the services. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for at least 7 years.
If you'd like to know more about this, you could always check our website. Our services and products are all there so you can check it out.
We also give back to our community by means of supporting or working with the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of giveaways and contributions to festivities.
Service Location
We are providing services to different organizations situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very excited to provide the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the demands of our customers and he is also the one that manages our team to guarantee that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to offer the best for the consumers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is reliable and he is recognized to inspire others through his work because he sees that a playback of a call will help someone else.
Our Products:
Eventide
Do you wish to look for a secure, reliable and simple to use recording solution? You do not have to look elsewhere since the Eventide recording solution is what you are trying to find!
These recorders are really simple to use with the help of the MediaWorks software and it is going to be accessible over the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the clients and also the QRS will keep the system updated.
To understand more about MediaWorks, you could always read it on the MediaWorks tab to understand the capabilities of this software. You could call us now if you will need to set up a live demo of the product and we will show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will absolutely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may enable you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of connected calls on the saved incidents since every incident will absolutely be managed through a committed tab together with its graphical timeline view. This may permit you to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you would like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our buyers. We always pay attention to your satisfaction and we're going to do the best that we can to ensure that you will be pleased with the units.
We've got skilled engineers which are very professional and they offer wonderful service and product installation in Valdosta, GA.
We presently have service departments that are prepared to take care of the system together with the professional knowledge of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to make sure that you may get an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Murfreesboro, TN to help suit the demands of the agency. Our typical offerings will commonly fall into 3 categories, but we can create custom maintenance plans that could fit the demands of the buyers.
Regular
The normal service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There could be some software updates and remote monitoring. In this kind of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. This means that it will cover the service and full access to the help desk 24 hours a day and 7 days per week. The software improvements may also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions will be able to give complimentary web training throughout the warranty period to make sure that your team can have the knowledge to make use of the software. We always want you to enjoy this experience with the items so we will do everything to ensure that you're confident in using the tools. We're going to make sure that we can offer you with on-site training at time of installation and also provide web-training through the first-year warranty and While it's under service contract.
Throughout the sessions, you and your team might be guided step by step through the features of the software. Our goal is to help you learn everything that you need to learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the radio recorder as technology ages. We may even provide you reconditioned systems that were refurbished to the original performance specifications. You can call us to find out more about this.