Quality Recording Solutions Give You Very Best Advice Covering Digital Logging Recorders In Meridian, Mississippi
Our principal mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety professionals. We would like to do these through customized and friendly services. These things could be feasible due to our updated, affordable and trustworthy voice and data recording samples meant for public safety and support businesses in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we absolutely have the best equipment to deal with and provide the requirements of companies in Macon, GA.
The History And Culture Of The business
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The business has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is actually the primary explanation why the company has been flouring for all these years. We all know that to be able to offer higher quality service and customer relations, we need to have a happy and satisfied team of professionals. We have more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the company would actually begin on the culture and personal relationships with the clientele. We can provide unparalleled technical and customized customer service while we do what we do well. We are going to always keep our growth focused and deliberate and we will also focus on quality.
We have been giving a great product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support and parts for more than 7 years.
You may always check our website to find out more about us and our products and services. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We offer services to several businesses positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to give the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of advice is: take care of your clients or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the needs of the customers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better because you would discover more about the needs and wants of people.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he recognizes that the a playback of a call can certainly help someone else.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reputable? You don't have to go elsewhere as the Eventide recording solutions is what you need.
These recorders are simple to use with the aid of MediaWorks software and you can also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continually improving their software on a regular basis to ensure that they can meet the demands of the buyers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You may certainly talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can permit the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You are going to be able to access this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even permit you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also allow you to organize groups of connected calls on the saved incidents since every incident will surely be managed through a focused tab along with its graphical timeline view. This can enable you to handle multiple incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and enable you to build a complete set of related media or calls. If you want to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're dedicated to the items that we're delivering and also the personal experience as consumers. It is essential to meet our clients and we are going to do our best to do everything to ensure that you'd be pleased and your units will be installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Mobile, AL.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with a specialist system.
Service
Quality Recording Solutions can unquestionably offer multiples of service agreements in Pensacola, FL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we will be able to create custom maintenance plans to fit the needs of every customer.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. You should also anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service that is requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There may also be software improvements included together with remote monitoring. With this plan, a service charge could be incurred for on-site service and the clients will pay money for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer complimentary web training through the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy using the products that we offer so we can guarantee that you will be confident in using the tools. We are going to offer you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you fully know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. To learn more about this, you could call us directly.