QRS (Quality Recording Solutions) Offer Professional Info Covering Voice Recorders In Jackson, MS
The primary mission of Quality Recording Solutions is to make the towns a more secure place to be, provide support to public safety experts and also to accomplish these over the best services. We might make it feasible by providing you affordable, effective, updates and reliable voice and data recording samples to public safety and also support organizations in the Southeast.
We've got plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you may anticipate that we've got the correct equipment to provide the requirements of any businesses in Albany, GA.
The History And Culture Of The business
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is the main reason why the corporation has been flouring for all these years. We understand the taking care of a satisfied and happy team of professionals can bring better quality service and customer relations. We have more than Forty years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we are.
The value of the corporation starts on the culture and personal relationships with the consumers. We can provide unparalleled technical and personalized customer service while we offer what we do. We're going to always keep our growth targeted and deliberate and we're going to also concentrate on quality.
We have been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support and parts for longer than 7 years.
You'll be able to check our website to understand more about us and our products and services. We could also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're presently supplying services to different companies located in Georgia and Alabama and we are constantly expanding towards Florida, Tennessee and Mississippi. We are surely excited to provide great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the demands of our clients and he is also the one that handles our team to ensure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to offer the best for the consumers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the company. He is a multi-tasker and he always guarantees that our technology will be up-to-date and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work because he recognizes that the playback of a call can help somebody else.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reputable? You do not have to go anywhere else since the Eventide recording samples is what you require.
These recorders are simple to use over the help of MediaWorks software and you can also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continuously improving their software on a regular basis to make certain that they can meet the demands of the clients. If you would like to understand more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. You may also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might enable you to connect your NexLog Recorder. You will be able to access this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an excellent help to organize groups of related calls on the saved incidents because every incident could be managed through a focused tab together with its graphical timeline view. This might be a good strategy to control multiple incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also enable you to construct a complete set of appropriate calls or media. If you'll like this make this easier, incidents could be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the products that we deliver and also the personal experience of our customers. We consider your satisfaction more than anything else and we will do everything to make sure that you'll be pleased and your units will be installed.
We definitely have the best and the most skilled engineers which could offer wonderful service and product installation in Waycross, GA.
We currently have service departments that are prepared to take care of the system along with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you could have an expert system.
Service
Quality Recording Solutions can provide multiple service agreements in Meridian, MS to help suit the requirements of the agency. Our offers typically fall into 3 groups, but we could make custom maintenance plans based on your needs.
Regular
The normal service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor would be included. You could also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There could be some software updates and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The Software updates can be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to provide web training during the warranty period to ensure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we're going to do everything to be sure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this feasible, we can offer you with on-site training at the time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team can be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also offer service contracts to maintain the performance of the telephone recorder as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. To learn more information about the service, you can contact us at this time.