QRS (Quality Recording Solutions) Provide Good Suggestions Covering Eventide Recorders In Columbus, Georgia
Our mission right here at Quality Recording Solutions is to help to make the neighborhoods a more secure place, aid the public safety experts and to accomplish all of this through personalized and friendly services. We may make it feasible by providing up-to-date, trusted, affordable and efficient voice and data recording samples to all the public safety and support agencies located at the Southeast.
We have plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you can expect that we have the right equipment to provide the demands of any businesses in Jacksonville, FL.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The company has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the corporation has flourished due to these values. We understand that to be able to provide better quality service and customer relations, we need to have a happy and fulfilled team of professionals. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the company will begin on the culture and personal relationships with your clients. We can provide unparalleled technical and individualized customer service while we do what we do well. We are going to always keep our growth targeted and deliberate and we're going to also concentrate on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the existing products in the communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for at least 7 years for all our products.
You may always check our website to find out more about us and our services and products. We could also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the aid of giveaways and contributions to customer websites and festivities.
Service Location
We're providing our services to different companies located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're absolutely excited to offer great quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a terrific leader and he was able to bring many things on the table which will encourage the team. His favorite piece of assistance is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is very devoted to meet the requirements of the consumers with the best ability that he can muster and he handles our team to be sure that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make sure that product offerings at QRS will invariably meet the requirements of our clients.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the company.
He is a great multi-tasker and he might also keep our technology updated and make sure that everything will run correctly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he knows that it would help other people.
Our Products:
Eventide
Do you wish to look for a secure, trustworthy and easy to use recording solution? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are very easy to use through the MediaWorks software and it can be accessed over the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the clients and we are QRS will keep your system up to date.
To learn more about MediaWorks, you could read it on the MediaWorks tab to learn about the capabilities of this software. You could contact us if you would like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would enable you to connect your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even permit you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of linked calls on the saved incidents since every incident will unquestionably be managed through a devoted tab together with its graphical timeline view. This will certainly be a fantastic method to handle different incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also allow you to build a complete set of appropriate calls or media. If you would like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the merchandise that we are delivering and also the personal experience as clients. Your satisfaction is always essential to us and we are going to do everything to make certain that you are going to be pleased and your units will be installed effectively. We have skilled field engineers that takes pride in their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings usually fall into 3 categories, but we may offer custom maintenance plans that can fit the demands of customers.
Standard
The standard agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you may anticipate that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This service agreement will certainly cover remote support and offer access to the help desk. You should realize that software updates and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates will become available and 24/7 monitoring. You are going to not need to worry about the parts and labor as they are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This may ensure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to ensure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we can make sure that we're going to offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the original performance specifications. You could call us to know more about this.