Quality Recording Solutions Give Top Hints On Voice Loggers In Huntsville, Alabama
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety specialists. We wish to do all these with the usage of personalized and friendly services and all of it's going to be probable with our up-to-date, inexpensive and reliable voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We are providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could expect that we've got everything that the organizations in Atlanta, GA.
History And Culture Of The organization
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has long been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they realize that taking care of a happy and fulfilled team of experts will offer them with better service quality and customer relations. We have more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we're.
The value of the corporation is on the culture and personal relationships with customers. We can provide the best technical and customized customer service and do what we do best. We are going to always keep our growth intentional and focused and we're going to concentrate on the quality of the services as well. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
As of at this time, QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
If you'd like to understand more about this, you can check our website. Our products and services might also be found there.
We are also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by method of giveaways and contributions to festivities.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always committed to meet the requirements of every customer to the best of his ability and he manages our team to make certain that they could implement everything correctly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the merchandise that we offer can meet the needs of the customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up-to-date and be sure that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he understands that the playback of a call may help somebody.
The Products:
Eventide
Are you searching for an simple to use recording solution that's secure and reputable? You do not have to go elsewhere because the Eventide recordings is what you need.
These recorders are really easy to use over the assistance of MediaWorks software that you can access through the internet or a desktop application, which might make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide can improve consistently frequently to make certain that they are going to meet the demands of the customers. If you'd like to learn more about MediaWorks, you may always read it on the MediaWorks tab to learn about its capabilities. You could also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that would hook you up to your NexLog Recorder is MediaWorks. You'll be able to gain access to this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of linked calls. The incidents would be managed with a committed tab together with a graphical timeline view. This will help you manage multiple incidents in one screen. When the additional calls are located, they're going to be copied in an existing incident and permit you to create a complete set of related calls or media.
If you'd like to make certain that it is going to be easier, incidents may be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as clients. We pay attention to your satisfaction and we're going to do everything to ensure that you would be pleased and your units can be installed. We also have skilled engineers that take pride in their great service and product installation in Valdosta, GA.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have an expert system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Birmingham, AL to suit the requirements of the agency. Our offerings commonly fall into 3 groups, but we will offer custom maintenance plans that would fit the requirements of the customers.
Standard
The normal agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you could anticipate that there would be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You have to know that software improvements and remote monitoring are included. With this type of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software improvements will definitely be accessible and 24/7 monitoring. You'll not need to think about the parts and labor because they are all included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This can ensure that you and your team may use the software to its full potential.
We are going to always want you to enjoy the experience with the merchandise that we are providing so we will do what we can to be sure that you can be confident in using these tools and make it an asset for your agency.
To make this probable, we will offer you with on-site training at enough time of the installation and we're going to offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We also provide reconditioned systems which are refurbished to the original performance specifications. You have to call us today to learn more.