QRS (Quality Recording Solutions) Give Professional Guidance On Voice Loggers In Knoxville, Tennessee
Our mission here in Quality Recording Solutions is to make the towns a more secure place, offer support to the public safety specialists and to accomplish these over the best services feasible. We might make it feasible by offering you inexpensive, efficient, updates and dependable voice and data recordings to public safety and also support organizations in the Southeast.
We have a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could expect that we've got the proper equipment to give the requirements of any companies in Macon, GA.
History And Culture Of The company
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The corporation has long been focused on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees because they realize that looking after a happy and fulfilled team of experts can provide them with better service quality and customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization will always be on the culture and personal relationships with the clients. We can provide the best personalized and technical customer service while doing what we can do. We keep our growth intentional and targeted and we're going to also concentrate on quality services above all else. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is presently aiding legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
If you would like to know more about this, you could always check our website. Our products and services may also be found there.
We're also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by way of special gifts and contributions to festivities.
Service Location
We're offering our services to different companies located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're very eager to provide our wonderful quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is committed to his work and he offers the demands of the customers. He is also the one that guarantees that everything can be effectively implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can offer the requirements of the customers at all times.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology would be updated and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trustworthy and he is always inspired in his work since he understands that the a playback of a call can certainly help somebody else.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and reliable? You don't have to go elsewhere as the Eventide recording samples is what you need.
These recorders are really simple to use through the aid of MediaWorks software that you may access over the internet or a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving consistently on a regular basis to make sure that they can meet the demands of the consumers. If you'd like to find out more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You could also talk to us if you want to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might allow you to connect to your NexLog Recorder. You will be able to access this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even allow you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an excellent help to organize groups of associated calls on the saved incidents because every incident will be managed through a committed tab along with its graphical timeline view. This may permit you to deal with multiple incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and allow you to develop a complete set of related media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always devoted to the products that we supply and also your personal experience as consumers. It's important to satisfy our customers and we're going to do our best to do everything to ensure that you would be pleased and your units could be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Tuscaloosa, AL.
The service department will surely be prepared to take care of the system together with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions can provide the multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings normally fall into 3 groups, but we can provide custom maintenance plans that might fit the requirements of the clients.
Regular
The standard agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can anticipate that there will be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. You have to realize that software improvements and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software improvements may be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can permit you to offer complimentary web training throughout the warranty period to be sure that the team would have the knowledge to make use of the software. We always want you to enjoy this experience with the items so we will do everything to ensure that you are confident in using the tools. We're going to make certain that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our main goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. You can call us to understand more about this.