Quality Recording Solutions Offer Best Assistance On Digital Logging Recorders In Jacksonville, FL
Our mission at Quality Recording Solutions is to actually provide a safer community for everybody and to support public safety specialists. We want to do these with the aid of customized and friendly services. These things could be probable due to our up-to-date, inexpensive and dependable voice and data recording samples meant for public safety and support companies in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to take care of and offer the needs of businesses in Macon, GA.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization preserved its values over the years and their devotion to the difficult work and work balance of their employees.
This is the primary reason why the corporation has been flouring for all these years. We understand the nurturing a satisfied and happy team of professionals can bring higher quality service and customer relations. We've got more than forty years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the business begins on the culture and personal relationships with the clientele. We can provide unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth targeted and intentional and we're always focusing on quality above all else.
We have been offering a terrific product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for longer than 7 years.
You are going to be able to confirm our website to understand more about us and our products and services. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are providing services to different businesses situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of the consumers and he is also the one who deals with our team to be sure that everything will be correctly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can provide the demands of the buyers all the time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work because he knows that the playback of a call may help somebody else.
Our Products:
Eventide
Do you would like to find a recording solution that is simple to use, secure and reputable? You don't have to look anywhere else since Eventide recording samples is what you need.
These recorders are really simple to use over the help of the MediaWorks software and it will be accessible on the internet or your desktop application, which would make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the customers and also the QRS will keep the system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to learn about the capabilities of this software. You can contact us if you would like to set up a live demo of the product and we will show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could permit you to connect to your NexLog Recorder. You can access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a fantastic help to organize groups of related calls on the saved incidents because every incident can be managed through a committed tab together with its graphical timeline view. This may certainly be a terrific method to manage different incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and allow you to construct a complete set of relevant media or calls. If you would like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always dedicated to the items that we deliver and also your personal experience as buyers. Your satisfaction is always essential to us and we're going to do everything to ensure that you are going to be pleased and your units will be installed appropriately. We also have skilled field engineers that's very proud of their speedy service and product installation in Lake City, FL.
The service department will always be prepared to take care of the system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Meridian, MS to suit the needs of the agency. Our offerings usually fall into 3 categories, but we can provide custom maintenance plans that could fit the demands of the consumers.
Normal
The standard agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you could expect that there could be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and provide access to the help desk. You should know that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days each week. Software updates will certainly be available and 24/7 monitoring. You'll not need to take into account the parts and labor because they are all included.
Training
Quality Recording Solutions can offer complimentary web training over the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the usage of our products so we're going to ensure that you'll be confident to make use of these tools. We are going to offer you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On these sessions, you and your team can be guided throughout the process and learn the features of the software. Our main goal is to help you use the product with ease and understand all the features that it can offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of voice loggers as technology ages. You may also call us to find out more about this.