Quality Recording Solutions Give Best Ideas Covering Eventide Recorders In Hattiesburg, MS
Our mission at Quality Recording Solutions is to actually provide a much safer community for everyone and to support public safety specialists. We want to accomplish all these through individualized and friendly services. All of these can be possible through our updated, trustworthy and affordable voice and data recording solutions for all the public safety and support organizations found at the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and provide the demands of businesses in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the hard work and work balance for the employees. They fully know that looking after a happy and satisfied team of professionals can help bring higher quality service and customer relations so they've got been concentrating on this aspect.
We've got more than 40 years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually begins on the culture and personal relationships with the clients. We are going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth concentrated and deliberate and we will be centering on quality. We've got been offering an excellent product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You could always check our website to find out more about us, our products and services. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought a lot of things on the table that might encourage his team members.
His favorite assistance is: take care of your buyers or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to manage customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very committed to his work and he offers the requirements of the customers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can provide the requirements of the buyers at all times.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology will be updated and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can surely help somebody else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recording solutions may help you. These recorders are really easy to use over the help of MediaWorks software and you may access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide will be able to enhance their software continuously and they could always do this regularly to make certain that they'll meet the demands of customers. If you'd like to know more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You may also speak with us if you want a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You could access this through the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may also enable you to organize groups of linked calls into saved incidents. Every incident can invariably be managed on a devoted tab along with its own graphical timeline view. This may allow you to control different incidents in one screen.
When the additional calls are located already, they're going to unquestionably be copied through an existing incident and permit you to build-up a complete set of related media or calls. To ensure that it's going to be easier, incidents can always be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of consumers. We consider your satisfaction above all else and we will do everything to make certain that you'll be pleased and your units could be installed.
We've got the best engineers that can offer fantastic service and product installation in Rome, GA.
We've got service departments which are already prepared to handle the system along with the professional knowledge of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to ensure that you could get a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Pensacola, FL to help suit the requirements of the agency. Our offers commonly fall into 3 classes, but we might make custom maintenance plans based on your needs.
Standard
The normal service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There would be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer can have to pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it is going to cover the service and full access to the help desk 24 hours a day and 7 days a week. The software updates will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training during the warranty period to ensure that the team can be knowledgeable to use the software. We're going to want you to enjoy the experience with the products so we're going to do everything to ensure that you are going to be confident when you are using the tools. We are going to also be sure that we can offer on-site training at the time of installation and provide web-training on the first-year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. To learn more about this, you may call us directly.