QRS (Quality Recording Solutions) Provide Very Best Help On Voice Recorders In Columbus, Georgia
Our mission right here at Quality Recording Solutions is to offer a much safer community for all and to help support public safety experts. We wish to accomplish all these through individualized and friendly services. All of these would be probable with our up-to-date, trustworthy and affordable voice and data recording samples for public safety and support organizations in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we undoubtedly have the best equipment to manage and provide the demands of agencies in Augusta, GA.
The History And Culture Of The organization
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The business has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the business has flourished because of these values. We understand the nurturing a fulfilled and happy team of professionals can bring higher quality service and customer relations. We have more than forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization would actually begin on the culture and personal relationships with the consumers. We can offer unparalleled technical and individualized customer service while we offer what we do. We are going to always keep our growth focused and deliberate and we are going to also concentrate on quality.
We've got been giving a fantastic product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the current products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for more than 7 years.
You may check out our website to learn more about us, our product and the services that we provide. We might also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We provide services to different agencies situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite assistance is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the demands of the consumers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of individuals.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he recognizes that a playback can help someone.
The merchandise:
Eventide
If you need an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recording solutions may help you. These recorders are very easy to use over the help of MediaWorks software and you can even access them online or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to boost their software consistently and they can always do this regularly to make sure that they'll meet the demands of clients. If you would like to understand more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. If you need a live demo of the product, you could speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will hook you up to your NexLog Recorder is MediaWorks. You are going to be able to gain access to this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls with regards to the saved incidents. All incidents may be managed with a focused tab along with a graphical timeline view. This can permit you to manage multiple incidents in one screen. Once the additional calls are located, they're going to be copied in an existing incident and permit you to create a complete set of relevant calls or media.
If you'd like to make certain that it will be easier, incidents can be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of clients. We always consider your satisfaction more than anything and we will do anything to ensure that you'll be pleased with our products.
We have the best engineers which will offer terrific service and product installation in Dothan, AL.
We've got service departments that are already ready to manage the system along with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to ensure that you can get an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings frequently fall into 3 categories, but we may offer custom maintenance plans which could fit the demands of consumers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This service agreement will absolutely cover remote support and provide access to the help desk. You have to know that software updates and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it may cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates could be available and 24/7 monitoring. You are going to not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions could be able to permit you to provide complimentary web training throughout the warranty period to make certain that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the items so we are going to be sure that you're confident in using the tools. We are going to make sure that we can provide you with on-site training at time of installation and also provide web-training through the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the telephone recorder as technology ages.
We even provide reconditioned systems that are refurbished to the main performance specifications. To learn more information about the service, you may contact us at this time.