Quality Recording Solutions Offer Us Reliable Tips About Telephone Recorders In Murfreesboro, TN
The main mission of Quality Recording Solutions is to make the towns a much safer place to be, offer support to public safety specialists and also to accomplish these through the best services. We can make it probable by providing up-to-date, trustworthy, inexpensive and effective voice and data recording samples to all the public safety and support agencies found at the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you may expect that we have everything that you should offer the needs of organizations in Tallahassee, FL.
History And Culture Of The organization
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation is always centered on its core values and its devotion to family values. They always see the difficult work and work balance for the employees as they know that having a happy and fulfilled team of professionals can offer better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the business is actually on the culture and personal relationships with our consumers. We can offer the best customized and technical customer service while doing what we can do. We will always keep our growth intentional and targeted and we are going to concentrate on the quality of the services as well. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is presently supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for a minimum of 7 years.
If you want to learn more about this, you may check our website. We've got products and services included there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of special gifts and contributions to festivities.
Service Location
We are providing services to different businesses situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're certainly eager to offer wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the needs of the customers and he is also the one who handles our team to make certain that everything can be properly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give wonderful services to clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is a great multi-tasker and he can also keep our technology updated and ensure that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that the playback of a call may help somebody.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and trustworthy? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are really easy to use through the assistance of MediaWorks software that you could access over the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is consistently improving their software frequently to ensure that they can meet the demands of the consumers. If you would like to understand more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. You may also talk to us if you would like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could enable you to connect to your NexLog Recorder. You are going to be able to get into this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a great help to organize groups of associated calls on the saved incidents because every incident could be managed through a devoted tab along with its graphical timeline view. This may be a good strategy to deal with multiple incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also allow you to construct a complete set of appropriate calls or media. If you would like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always dedicated to the merchandise that we deliver and the personal experience as buyers. Your satisfaction is always essential to us and we are going to do everything to make certain that you will be pleased and your units will be installed properly. We also have skilled field engineers that's very proud of their speedy service and product installation in Vicksburg, MS.
The service department will invariably be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a professional system.
Service
Quality Recording Solutions can offer multiple service agreements in Murfreesboro, TN to help suit the needs of the agency. Our offers commonly fall into 3 groups, but we might make custom maintenance plans based on your needs.
Regular
The standard service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There would be software improvements and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements will also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can also offer complimentary web training over the warranty to period to make sure that you and the team will be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the products that we are giving so we're going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To make this feasible, we can provide you with on-site training at the time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. You may call us to understand more about this.