QRS (Quality Recording Solutions) Give Us Professional Suggestions Covering 911 Recorders In Montgomery, Alabama
Our primary mission at Quality Recording Solutions is to provide a much safer community for everybody and to also support public safety specialists. We want to do all these with the use of individualized and friendly services and all of it will be feasible with our updated, inexpensive and trusted voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we already have the tools to manage businesses in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of professionals can give them higher quality service and customer relations so they have always been focusing on this aspect.
We've got more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the organization actually begins on the culture and personal relationships with the consumers. We can unquestionably offer the best technical and personalized customer service while we're doing what we do. We always kept everything focused and deliberate and we concentrate on quality. We've got been giving an excellent product line in the Eventide Recording Equipment. Our existing solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support for these products for 7 years.
You may take a look at our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Location
We are providing services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an incredible leader and he was able to bring lots of things on the table which could encourage the team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is always dedicated to meet the needs of every customer to the best of his ability and he manages our team to ensure that they can implement everything properly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the needs of the consumers and provide them with the best services and products.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology could be up-to-date and effectively running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very trustworthy and he is inspired in his work as he recognizes that the playback of a call can help somebody else.
The merchandise:
Eventide
If you'd like to discover an easy to use recording solution that's secure and reputable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are very simple to use through the help of MediaWorks software and you could even access them on the net or through a desktop application, which could make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to enhance their software consistently and they could always do this regularly to make certain that they'll meet the demands of consumers. If you want to learn more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You may speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service that may enable other NG911 to deposit and get data like geo-location and call routing logs. This can permit the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may enable you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will certainly be managed through a devoted tab along with its graphical timeline view. This will permit you to handle multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and allow you to create a complete set of appropriate media or calls. If you'd like to have an easier time, the incidents can be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the merchandise that we are delivering and also the personal experience as buyers. It is essential to meet our clients and we will do our best to do everything to make certain that you'd be pleased and your units could be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Athens, GA.
The service department will absolutely be prepared to handle the system together with the professional knowledge that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our typical offerings will commonly fall into 3 classes, but we can create custom maintenance plans that may fit the demands of the customers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You can also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There can be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It indicates that it's going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The software updates can also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may also offer complimentary web training throughout the warranty to period to be sure that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we will do everything to make sure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we might make sure that we're going to offer you with on-site training at time of installation and we provide web-training over the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the clients to help maintain the performance of their radio recorder as technology ages. You may call us to learn more about this.