QRS (Quality Recording Solutions) Offer You Very Best Suggestions About Telephone And Radio Loggers In Murfreesboro, Tennessee
Our primary mission at Quality Recording Solutions is to offer a safer community for everyone and to also support public safety professionals. We will do all these through the use of individualized and friendly services and it'll be probable with our up to date, dependable and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could expect that we already have the tools to take care of companies in Johnson City, TN.
History And Culture Of The corporation
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation has long been centered on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees because they realize that having a happy and satisfied team of professionals will offer better service quality as well as customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the corporation is actually on the culture and personal relationships with our customers. We can provide you the best technical and individualized customer service and do what we can. We will always keep our growth intentional and focused and we are going to focus on the quality of the services as well. We have been supplying an excellent product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
If you want to understand more about this, you can always check our website. We've got products and services included there.
We're also known to give back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of special gifts and contributions to festivities.
Service Area
We serve different companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is surely a good leader and he has brought lots of things on the table to encourage his team members.
The favorite piece of advice that John always says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and creates surveys to installation and training.
He is committed to meet the demands of the customers to the best of his ability and he always deals with our team to make sure that everything could be appropriately implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the requirements of our consumers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology can be up-to-date and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can absolutely help somebody else.
The merchandise:
Eventide
When you need an easy-to-use recording solution that's both reputable and secure, you do not have to go anywhere else because Eventide recordings will help you. These recorders are really easy to use with the aid of MediaWorks software and you may access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to ensure that they could meet the demands of customers. If you'd like to understand more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You may also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You'll be able to get into it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also permit you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software might also allow you to organize groups of related calls into saved incidents. Every incident can then be managed on a focused tab together with its very own graphical timeline view. This may permit you to manage different incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it will be easier, incidents can always be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the items that we are delivering and also the personal experience as customers. It's vitally important to satisfy our consumers and we will do everything to ensure that you will be pleased and your units can be effectively installed. We also have skilled field engineers which are proud of their speedy service and product installation in Waycross, GA.
The service department will definitely be prepared to deal with the system along with the professional knowledge that our team has to offer. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you will have an expert system.
Service
Quality recordings may offer multiple service agreements in Chattanooga, TN to help suit the requirements of the agency. Our offers commonly fall into 3 classes, but we may make custom maintenance plans based on your needs.
Normal
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be software updates and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it will cover the service and full access to the help desk 24 hours a day and 7 days weekly. The software updates and 24/7 monitoring can also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training over the warranty period. This can make certain that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the products and we are going to do everything to make certain that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at enough time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team could be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the customers to help maintain the performance of their voice recorder as technology ages. You can also call us to understand more about this.