QRS (Quality Recording Solutions) Provide Us Very Best Guidelines Covering Telephone And Radio Loggers In Murfreesboro, TN
Our primary mission at Quality Recording Solutions is to offer a much safer community for everybody and to also support public safety professionals. We will do all these through the use of individualized and friendly services and it'll be feasible with our updated, trustworthy and inexpensive voice and data recording solutions for public safety and support businesses in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we've got everything that the companies in Columbus, GA.
The History And Culture Of The corporation
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The corporation preserved its values through the years and their devotion to the difficult work and work balance of their employees.
For all these years, the company has flourished because of these values. We know that nurturing a happy and satisfied team of experts can result in better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we are.
The value of the business will actually start on the culture and personal relationships with the customers. We will offer unparalleled technical and customized customer service while we offer what we do. We always kept our growth concentrated and deliberate and we concentrate on quality above all else.
We've got been giving an excellent product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the existing products in the communication centers. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for more than 7 years.
You could have a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We are presently providing services to various organizations positioned in Georgia and Alabama and we are consistently expanding towards Florida, Tennessee and Mississippi. We are undoubtedly eager to offer terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your customers or somebody else will.
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to deal with customer experience from the initial planning and also produces surveys to installation and training. He is very dedicated to what he is doing and he offer the demands of the buyers and also the one who manages our team to make certain that everything can be implemented effectively.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time as he can very easily know and provide the requirements of the clients.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and make sure that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he sees that the playback of a call may help somebody.
The merchandise:
Eventide
Do you wish to seek out an simple to use recording solution that's both reliable and secure? You don't have to go elsewhere since the Eventide recordings is what you need.
These recorders are easy to use through the help of MediaWorks software and you can also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continually improving their software frequently to make sure that they can meet the demands of the buyers. If you would like to know more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. You could absolutely talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You may access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it's going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of associated calls. The incidents would be managed with a committed tab together with a graphical timeline view. This will help you handle multiple incidents in one screen. When the additional calls are located, they're going to be copied in an existing incident and allow you to create a complete set of related calls or media.
If you'd like to ensure that it is going to be easier, incidents might be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as customers. We always consider your satisfaction above all else and we are going to do everything to make sure that you'll be pleased and your units could be properly installed. We also have the best engineers that take pride in their fantastic service and product installation in Lake City, FL.
We also have service departments that are ready to cope with your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a specialist system.
Service
Quality recording samples will offer multiple service agreements in Pensacola, FL to help suit the demands of the agency. Our offers generally fall into 3 groups, but we could make custom maintenance plans based on your needs.
Standard
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You could anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There would be some software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer will have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements can also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions may also provide complimentary web training through the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to ensure that you are going to be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we could make sure that we are going to provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You can call us to understand more about this.