QRS (Quality Recording Solutions) Give Very Best Ideas On Digital Logging Recorders In Tupelo, Mississippi
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety professionals. We want to do all these with the usage of personalized and friendly services and all of it's going to be possible with our up to date, affordable and reliable voice and data recordings meant for public safety and support companies situated in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we've got everything that the businesses in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and also work balance of their employees. They fully understand that nurturing a happy and fulfilled team of experts can give them better quality service and customer relations so they have always been centering on this aspect.
We have more than 4 decades of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the corporation actually begins on the culture and personal relationships with the customers. We will be able to offer unparalleled technical and customized customer service while we do what we do. We always kept everything concentrated and deliberate and we focus on quality. We have been providing a fantastic product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS can even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You have to check our website to learn more about us, the merchandise that we offer and the services that we offer. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Area
We are serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the consumers to the best of his ability and he always handles our team to be sure that everything will be appropriately implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the merchandise that we offer can meet the needs of the buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is an excellent multi-tasker and he might also keep our technology updated and be sure that everything will run properly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work as he sees that the playback of a call can help somebody.
The Products:
Eventide
If you want to discover an easy to use recording solution that is secure and trustworthy, you do not need to go elsewhere since Eventide recording solutions is here to help you. These recorders are extremely simple to use through the help of MediaWorks software and you can even access them on the net or through a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks is currently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide will be able to enhance their software consistently and they could always do this regularly to be sure that they will meet the demands of clients. If you'd like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You could also speak with us if you'd like a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that may undoubtedly enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of connected calls into saved incidents. Every incident will actually be accessible for management on a committed tab together with a graphical timeline view. This can allow you to control different incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make sure that it is going to be easier in the foreseeable future, incidents can be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our buyers. We always consider your satisfaction more than anything and we're going to do anything to be sure that you'll be pleased with our products.
We have the best engineers that could offer great service and product installation in Gainesville, FL.
We have service departments which are already prepared to take care of the system together with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to ensure that you may get a specialist system.
Service
Quality Recording Solutions can offer multiples of service agreements in Huntsville, AL to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You have to also anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer could be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring may also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solution will offer you with the best web training through the warranty period. This may make certain that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the products and we are going to do everything to ensure that you will be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To make this feasible, we can offer you with on-site training at the time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also offer service contracts to maintain the performance of the voice recorder as technology ages.
We will even provide reconditioned systems which are actually refurbished to the original performance specifications. To learn more info about the service, you can contact us right now.