Quality Recording Solutions Give You Professional Recommends Covering Telephone And Radio Loggers In Atlanta, Georgia
The principal mission of Quality Recording Solutions is to make the neighborhoods a safer place to be, offer support to public safety specialists and also to achieve these through the best services. We might make it probable by giving up-to-date, trusted, affordable and effective voice and data recording solutions to all the public safety and support companies located at the Southeast.
We have tons of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you may already expect that we've got everything to provide the demands of businesses in Columbus, GA.
History And Culture Of The organization
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The company has always been centered on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees as they know that having a happy and fulfilled team of experts can offer better service quality as well as customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business will invariably be on the culture and personal relationships with the clients. We can offer you the best technical and individualized customer service and do what we can. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
If you'd like to learn more about this, you could check our website. Our services and products may also be found there.
We also give back to our community by means of supporting or working with the conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and giveaways.
Service Location
We are offering our services to different businesses positioned in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're undoubtedly excited to provide great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a great leader and he was able to bring lots of things on the table which will encourage the team. His favorite piece of assistance is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he manages our team to ensure that they can implement everything appropriately. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the products that we offer can meet the requirements of the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is a terrific multi-tasker and he can also keep our technology updated and ensure that everything will run properly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he knows that the playback of a call will help somebody.
The Products:
Eventide
When you need an easy-to-use recording solution that is both trustworthy and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are very easy to use if you could use MediaWorks software and they're accessible on the web or through your desktop application, which might make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software continually and they could do this frequently to make sure that they can meet the demands of the consumers. If you'd like to learn more about MediaWorks, you could always read it on the MediaWorks tab to find out more of its features. You may speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You will be able to get into it through your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of linked calls into saved incidents. Every incident can then be managed on a focused tab together with its very own graphical timeline view. This can permit you to handle different incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and enable you to build-up a complete set of relevant media or calls. To be sure that it'll be easier, incidents can always be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as buyers. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units could be installed. We've got skilled engineers who are proud of their wonderful service and product installation in Mobile, AL.
We even have service departments which are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a professional system.
Service
Quality recording solutions will offer multiple service agreements in Birmingham, AL to help suit the demands of the agency. Our offerings generally fall into 3 different groups, but we will be able to create a custom maintenance plan that might fit your needs.
Normal
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be some software updates and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer may have to pay for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it's going to cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates and 24/7 monitoring will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to be sure that the team will surely have the knowledge to use the software. We want you to enjoy using the products that we offer so we can guarantee that you will be confident in using the tools. We are going to provide you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On these sessions, you and your team can be guided over the procedure and learn the features of the software. Our goal is for you to make use of the product feeling at ease and you entirely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. You may call us to learn more about this.