Quality Recording Solutions Provide Very Best Recommends Covering Telephone And Radio Loggers In Columbus, Georgia
Our main mission right here at Quality Recording Solutions is to offer a more secure community for everybody and to offer support to public safety experts. We want to do all these with the usage of customized and friendly services and all of it'll be possible with our updated, affordable and dependable voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We're offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could expect that we have everything that the organizations in Macon, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees as they realize that nurturing a happy and satisfied team of experts will offer them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the company will always be on the culture and personal relationships with the customers. We can provide you the best technical and customized customer service and do what we can. We always keep our growth concentrated and intentional and we can concentrate on the quality of the services. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you want to know more about this, you can check our website. Our services and products are all there so you may check it out.
We are also known to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of giveaways and contributions to festivities.
Service Area
We're serving different agencies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is devoted to his work and he offers the demands of the customers. He is also the one that guarantees that everything will be effectively implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would find out about the needs and wants of people.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology will be updated and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trustworthy and he is always inspired in his work since he recognizes that the a playback of a call can unquestionably help someone else.
Our Products:
Eventide
Do you wish to look for a secure, reputable and simple to use recording solution? You do not have to look elsewhere because Eventide recordings is what you are searching for.
These recorders are extremely easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the buyers and also the QRS will keep the system updated.
If you'd like to understand more about MediaWorks, you may read it on the MediaWorks tab and discover more about the features of the software. You may call us now if you will need to set up a live demo of the product and we will show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would permit you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even allow you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be an incredible help to organize groups of linked calls on the saved incidents because every incident could be managed through a devoted tab together with its graphical timeline view. This could be a good strategy to manage multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also enable you to create a complete set of relevant calls or media. If you'd like this make this easier, incidents could be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're dedicated to the items that we are delivering and also the personal experience as consumers. It is vitally important to meet our consumers and we're going to do everything to ensure that you will be pleased and your units can be correctly installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Vicksburg, MS.
The service department will invariably be prepared to take care of the system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions can surely offer multiples of service agreements in Jackson, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that will fit your needs.
Standard
Normal service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor could be included. Also, you could expect software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There may also be software improvements included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the buyers will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will be able to give complimentary web training during the warranty period to be sure that your team may have the knowledge to use the software. We want you to have fun and enjoy the experience with the merchandise so we are going to make certain that you are confident in using the tools. We are going to make certain that we will offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is to help you learn everything that you have to learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the clients to help maintain the performance of their radio recorder as technology ages. To understand more about this, you may call us directly.