QRS (Quality Recording Solutions) Offer Us Very Best Recommends On Digital Logging Recorders In Savannah, GA
Our primary mission at Quality Recording Solutions is to offer a much safer community for everybody and to also support public safety experts. We wish to do all these with the usage of individualized and friendly services and all of it's going to be feasible with our up to date, affordable and reliable voice and data recordings meant for public safety and support companies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we have everything that the businesses in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They understand that looking after a fulfilled team of experts may offer higher quality service and customer relations.
We've got more than forty years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization starts on the culture and personal relationships with customers. We can definitely provide unparalleled technical and customized customer service while we are doing what we do. We always kept everything targeted and intentional and we concentrate on quality. We have been giving a terrific product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS can even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You could check out our website to understand more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We're serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very dedicated to his work and he offers the needs of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time since he can very easily know and offer the needs of the customers.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in as he already knows that a playback might help someone else.
The Products:
Eventide
If you want an easy-to-use recording solution that's both reliable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are really simple to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide will be able to boost their software continuously and they could always do this regularly to make sure that they are going to meet the demands of consumers. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to find out more of its features. You may speak with us if you'd like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might allow you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to allow you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also permit you to organize groups of linked calls on the saved incidents since every incident will absolutely be managed through a devoted tab along with its graphical timeline view. This may be a good strategy to manage multiple incidents in one screen.
When the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of related media or calls. If you'd like to have an easier time, the incidents could be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience of our buyers. We always consider your satisfaction more than anything and we're going to do anything to make sure that you would be pleased with our products.
We unquestionably have the best and the most skilled engineers that can provide wonderful service and product installation in Valdosta, GA.
We've got service departments which are already ready to manage the system together with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you can have a specialist system.
Service
Quality recordings will offer multiple service agreements in Hattiesburg, MS to help suit the requirements of the agency. Our offers normally fall into 3 groups, but we might make custom maintenance plans based on your needs.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be software improvements and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions might also provide complimentary web training during the warranty to period to be sure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to make sure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this possible, we will offer you with on-site training at enough time of the installation and we're going to offer web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team can be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We could also offer reconditioned systems that were actually refurbished to the original performance specifications. You can call us to understand more about this.