QRS (Quality Recording Solutions) Give Us Very Best Hints About Digital Logging Recorders In Jackson, MS
Our mission at Quality Recording Solutions is to actually offer a more secure community for everybody and to support public safety professionals. We would like to do these through individualized and friendly services. All of these can be probable with our up-to-date, trustworthy and affordable voice and data recording solutions for public safety and support businesses in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we've got the best equipment to deal with and provide the needs of agencies in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the difficult work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of specialists can give them higher quality service and customer relations so they have always been concentrating on this aspect.
We've got over forty years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business begins on the culture and personal relationships with clientele. We are going to be able to provide unparalleled technical and customized customer service while we do what we do. We always kept our growth intentional and focused and we are centering on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You have to check our website to understand more about us, the products that we offer and the services that we provide. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're presently giving services to several agencies positioned in Georgia and Alabama and we're constantly expanding towards Florida, Tennessee and Mississippi. We're certainly excited to provide terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely an excellent leader and he has brought plenty of things on the table to encourage his team members.
The favorite advice that he generally gives is: take care of your buyers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is dedicated to meet the demands of the customers to the best of his ability and he always handles our team to be sure that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the merchandise that we provide can meet the needs of the buyers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up to date.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he recognizes that a playback can help somebody.
Our Products:
Eventide
Do you would like to seek out a secure, reputable and easy to use recording solution? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are really easy to use with the help of the MediaWorks software and it'll be accessible through the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software on a regular basis to help meet the demands of the consumers and at QRS keep the system up to date.
If you'd like to understand more about MediaWorks, you can read it on the MediaWorks tab and find out about the features of the software. You could contact us if you'd like to set up a live demo of the product and we are going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may allow you to connect your NexLog Recorder. You may access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a fantastic help to organize groups of associated calls on the saved incidents because every incident could be managed through a devoted tab together with its graphical timeline view. This can surely be a great strategy to manage different incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and enable you to build a complete set of appropriate media or calls. If you would like this make this easier, incidents may be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as customers. We always consider your satisfaction more than anything and we're going to do anything to ensure that you'd be pleased with our products.
We unquestionably have the best and the most skilled engineers that can provide fantastic service and product installation in Mobile, AL.
We have service departments that are already prepared to manage the system together with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you may have a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Biloxi, MS to help suit the demands of the agency. Our offers generally fall into 3 groups, but we could make custom maintenance plans based on your needs.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor could be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The Software improvements could be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions may also provide complimentary web training through the warranty to period to be sure that you and the team will be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the products that we're giving so we will do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To make this possible, we can offer you with on-site training at enough time of the installation and we will offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the telephone recorder as technology ages.
We even offer reconditioned systems that are refurbished to the original performance specifications. You can contact us to learn more information on the service and purchasing of the refurbished systems.